Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

i have a hp officejet7410 printer fax .and it shows a jam i…

Customer Question
i have a hp officejet7410...
i have a hp officejet7410 printer fax .and it shows a jam i can not clear it can you help.
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
6/25/2010
Technician: PrinterExpert2010, Engineer replied 8 years ago
PrinterExpert2010
Category: Printers
Satisfied Customers: 119
Experience: Computer Science Engineer
Verified

Hello there!

 

to clear the paper jam from your computer please follow the steps below->

 

Step 1

Turn the printer off and on to see if it can automatically clear some or all of the jam. Many printers provide an error-code listing on the front panel display for the area where the jam occurred. If your printer shows an error code, be sure and check the printer manual to see if that identifies the area of the printer where the jam occurred.

  • Step 2

    Turn off the printer.

  • Step 3

    Remove any paper trays. Inspect them for wrinkled or damaged paper.

  • Step 4

    Open any other doors that give access to the printer's paper path and to the toner or ink cartridge.

  • Step 5

    If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

  • Step 6

    If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly (see A). The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

  • Step 7

    If the paper does tear, try rotating the roller gears manually to free the paper (see B). Don't force anything, though.

  • Step 8

    Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

  • Step 9

    If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path.

  •  

     

    thanks

    Ask Your Own Printers Question
    Was this answer helpful?

    How JustAnswer works

    step-image
    Describe your issueThe assistant will guide you
    step-image
    Chat 1:1 with a technicianLicensed Experts are available 24/7
    step-image
    100% satisfaction guaranteeGet all the answers you need
    Ask PrinterExpert2010 Your Own Question
    PrinterExpert2010
    PrinterExpert2010
    PrinterExpert2010, Engineer
    Category: Printers
    Satisfied Customers: 119
    119 Satisfied Customers
    Experience: Computer Science Engineer

    PrinterExpert2010 is online now

    A new question is answered every 9 seconds

    How JustAnswer works:

    • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
    • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
    • 100% Satisfaction GuaranteeRate the answer you receive.

    JustAnswer in the News:

    Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
    JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
    Web sites like justanswer.com/legal
    ...leave nothing to chance.
    Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
    Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
    I will tell you that...the things you have to go through to be an Expert are quite rigorous.

    What Customers are Saying:

    Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

    Mary C.Freshfield, Liverpool, UK

    This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

    AlexLos Angeles, CA

    Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

    GPHesperia, CA

    I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

    JustinKernersville, NC

    Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

    EstherWoodstock, NY

    Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

    RobinElkton, Maryland

    He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

    DianeDallas, TX

    < Previous | Next >

    Meet the Experts:

    Shefin

    Shefin

    Printer and Office Equip. Specialist

    3,882 satisfied customers

    Working as tech support specialist with a worldwide computer manufacturer.

    Russell H.

    Russell H.

    Printer and Office Tech

    3,420 satisfied customers

    11+ yrs experience, inkjets & lasers, from huge to portable

    Andy

    Andy

    Elec & Comp pro

    2,717 satisfied customers

    11yr exp, Comp Engg, Internet expert, Web developer, SEO

    Bernie

    Bernie

    Printer Technician

    1,997 satisfied customers

    6+ years experience, Microsoft MCDST/CompTia A+ Certified

    Sudipto

    Sudipto

    Engineer

    1,172 satisfied customers

    DIploma in Computer Hardware

    Md. Sadique

    Md. Sadique

    Engineer

    1,131 satisfied customers

    Electronics engineer with 7+ years of experience in repairing office equipments & printers

    Handy--Andy

    Handy--Andy

    Technical

    957 satisfied customers

    Helpdesk

    < Previous | Next >

    Related Printers Questions
    How to clear paper jam in fax document feeder? Reference HP
    How to clear paper jam in fax document feeder ? Reference HP 4670 all-in-one … read more
    jeffreybongers
    jeffreybongers
    ICT Support 1/2/3/ Line
    Information Technology
    552 satisfied customers
    I have an HP Office Jet 8710. It say I have a paper jam but
    I have an HP Office Jet 8710. It say I have a paper jam but I cannot find a jam. … read more
    Josh
    Josh
    It Support Specialist
    Associate Degree
    5,158 satisfied customers
    I have a Sharp UX-1400 fax machine. I keep getting "Paper
    I have a Sharp UX-1400 fax machine. I keep getting "Paper Jammed" messages when there is no paper I can find anywhere in the machine. I also got a "Document Jammed" message when I tried to send a fax.… read more
    Russell H.
    Russell H.
    Printer and Office Tech
    Vocational, Technical or Trade Scho
    3,420 satisfied customers
    I have a Brother MFC-440CN fax,scanner, printer that needs
    I have a Brother MFC-440CN fax,scanner, printer that needs fixing. I had a couple of jams yesterday(which is abnormal)which I cleared. However, as I was receiving a fax, it jammed again on the 2nd pg.… read more
    networkwiz
    networkwiz
    System Engineer
    Master's Degree
    443 satisfied customers
    I have a HP psc 2210. I had a paper jam which require
    I have a HP psc 2210. I had a paper jam which require pulling quite hard to get it out. Since then the printer will not print on command. However, it will make sounds and once in a while it will print… read more
    Sowrav D.
    Sowrav D.
    Printer Technician
    Bachelor\u0027s Degree
    9 satisfied customers
    I have a hp office jet pro 8500a Premium copier/printer fax,
    I have a hp office jet pro 8500a Premium copier/printer fax, and had a jam several days ago. since then, I continue to get the directive to clear the jam, press ok, then that printer maintainance/chec… read more
    Robert Preston
    Robert Preston
    Technician, Developer
    Associate Degree
    3,525 satisfied customers
    HP Officejet Pro 8500 premier. I live in Tulsa, OK and my
    HP Officejet Pro 8500 premier. I live in Tulsa, OK and my machine keeps giving me an error message stating there is a paper jam but there is no jam. Can you give me the name of a service center in my … read more
    Richard
    Richard
    Retired
    Associate Degree
    1,593 satisfied customers
    I have an HP Deskjet F340 and was attempting to print an envelope.
    I have an HP Deskjet F340 and was attempting to print an envelope. Apparently I had the envelope set too far in and it jammed. I removed it from the back, replaced the back cover and now on my "printe… read more
    robert
    robert
    Bachelor's Degree
    2,594 satisfied customers
    I have an HP 6310 printer. A small piece of paper is jammed
    I have an HP 6310 printer. A small piece of paper is jammed in the fax input roller mechanism. How can I clear this jam?… read more
    Andy
    Andy
    Elec & Comp pro
    MS Electrical Engineering
    2,717 satisfied customers
    Hello Robert, We have a HP officeject 6500 Wireless Fax/Copier/Printer.
    Hello Robert, We have a HP officeject 6500 Wireless Fax/Copier/Printer. We do not have the wireless hooked up. Our problem, all of a sudden, is we can not receive any fax. We can send them but no faxe… read more
    Michael Hannigan
    Michael Hannigan
    Bachelor\u0027s Program
    239 satisfied customers
    Help! I am in the middle of printing a document and the printer
    Help! I am in the middle of printing a document and the printer stopped printing. I had a paper jam, I cleared the paper jam, then carriage jam showed on the screen. From there it went to general prin… read more
    Freddy M.
    Freddy M.
    IT Technician
    Vocational, Technical or Trade Scho
    135 satisfied customers
    I have a hp 1319f printer/copier/fax. It gives me a message jam
    I have a hp 1319f printer/copier/fax. It gives me a message:"jam in print paper path", "open door and clear jam" . I opened the door but do not see any jammed paper. Is there a solution to a problem?… read more
    Andy
    Andy
    Elec & Comp pro
    MS Electrical Engineering
    2,717 satisfied customers
    Hi, I have a multiple sheet paper jam in my HP Fax 700 and
    Hi, I have a multiple sheet paper jam in my HP Fax 700 and have no idea how to get the paper out. Thanks, Judith… read more
    JeffreyLDyer
    JeffreyLDyer
    Bachelor\u0027s Degree
    243 satisfied customers
    I have a 1040 HP Fax Machine which continues to read out on
    I have a 1040 HP Fax Machine which continues to read out on the screen that there is a paper jam. I have removed allof the paper and opened and inspected the machine interior for any paper fragments a… read more
    Carl Poersch
    Carl Poersch
    Sr. Network Engineer
    Bachelor\u0027s Degree
    755 satisfied customers
    I dont understand why you are receiving blank emails! I gave
    I don't understand why you are receiving blank emails! I gave you a $14.00 deposit and am awaiting an answer to why my HP Officejet PRO K5400 will not after having been cleared of a paper jam. The pri… read more
    Freddy M.
    Freddy M.
    IT Technician
    Vocational, Technical or Trade Scho
    135 satisfied customers
    I have a HP Photosmart Premium FAx C309 series. The printer
    I have a HP Photosmart Premium FAx C309 series. The printer indicates that I have a paper jam, but I can't find it if there is one. I've followed all the directions sent to me online and in the Basics… read more
    Andy
    Andy
    Elec & Comp pro
    MS Electrical Engineering
    2,717 satisfied customers
    HP 1000 series printer had paper jam. When I cleared the jam,
    HP 1000 series printer had paper jam. When I cleared the jam, the printer did not recognize that the jam was cleared. I decided to delete the printer and re-install the printer & software. I disconnec… read more
    Freddy M.
    Freddy M.
    IT Technician
    Vocational, Technical or Trade Scho
    135 satisfied customers
    I ran a post-it-note through my hp Photosmart All-in-One printer,
    I ran a post-it-note through my hp Photosmart All-in-One printer, and am getting a "paper jam" message. I can't find the jam, what else can I do?… read more
    Sandeep Pamarati
    Sandeep Pamarati
    Project Lead
    Bachelor's Degree
    1,391 satisfied customers
    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

    Show MoreShow Less

    Ask Your Question

    x