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My HP Oficejet J4680 keeps giving a message Print cartridge…

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My HP Oficejet J4680 keeps...
My HP Oficejet J4680 keeps giving a message "Print cartridge problem: Consult device software to troubleshoot". I have tried 3 different (new) cartridges. I have no idea what to do next!
Submitted: 8 years ago.Category: Printers
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Answered in 9 minutes by:
6/25/2010
Technician: tbwhite2040, Technician replied 8 years ago
tbwhite2040
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2,002
Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et
Verified

Hello,

 

Have you cleaned the cartridge carriage that holds the cartridges. The link below shows you some steps to try to resolve your issue.

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01818839&tmp_task=solveCategory&lc=en&dlc=tr&cc=us&lang=tr&product=3692888

 

 

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Category: Printers
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Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et

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