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Why isnt my HP 5610 scanning

Customer Question
Why isn't my HP 5610...
Why isn't my HP 5610 scanning?
Submitted: 8 years ago.Category: Printers
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Answered in 5 minutes by:
6/24/2010
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
James
James, Sr. Printers/Copiers Expert
Category: Printers
Satisfied Customers: 15,908
Experience: 20 years experience with IT, networks and office equipment.
Verified
Chat Conversation Started
James :

Hi, did you just install this printer?

Customer:

No, its been in the same spot for 18 months.

James :

and suddenyl stopped scanning?

Customer:

yes

James :

When?

Customer:

I haven't tried to scan anything recently until today

James :

Let's try to re-install the software. What operarting system are you using?

Customer:

what

James :

WIndows XP, vista, windows 7?

Customer:

windows xp

James :

Let me find you the software. Hold please.

Customer:

ok

James :

Please get the software HERE.

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James
James, Sr. Printers/Copiers Expert
Category: Printers
Satisfied Customers: 15,908
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Experience: 20 years experience with IT, networks and office equipment.

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