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Epson Stylus photo R1900 - what setting for Staples Greeting…

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Epson Stylus photo R1900 -...
Epson Stylus photo R1900 - what setting for Staples Greeting Card stock. Printer keeps rolling sheets through.
Submitted: 8 years ago.Category: Printers
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Answered in 4 minutes by:
6/24/2010
Technician: Sudipto, Engineer replied 8 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,154
Experience: DIploma in Computer Hardware
Verified
Hi,
WELCOME TO JUST ANSWER!! My name isXXXXX will assist you to solve or identify your problem.


Can you print normal documents from the printer?
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Customer reply replied 8 years ago
no nothing is printing. everything is rolling.
Technician: Sudipto, Engineer replied 8 years ago
That means blank page is coming out from the printer ? right
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Customer reply replied 8 years ago
yes. paper just rolls through without stopping and indication says "media out or not loaded correctly" . media is loaded as always.
Technician: Sudipto, Engineer replied 8 years ago
OK
First try the steps below and let me know what happens.....

1.Remove all the cables from the printer.

2.Wait for 5 mins.

3.Connect all the cables,power on the printer and check the issue.
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Customer reply replied 8 years ago
ordinary paper is now printing but not the Staples greeting card stock.
Technician: Sudipto, Engineer replied 8 years ago
What color documents you have printed? is it black or colour?
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Customer reply replied 8 years ago
color
Technician: Sudipto, Engineer replied 8 years ago
Please try to print the card with other type of papers one more time and let me know...

Edited by Sudipto on 6/24/2010 at 11:03 PM EST
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Customer reply replied 8 years ago
it prints on plain white bond paper
Technician: Sudipto, Engineer replied 8 years ago
No do you have tried again with the other types of photo papers to print the card...like Premium Presentation, Ultra Premium Presentation
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Customer reply replied 8 years ago
the only category that is close to the lightweight card stock is Presentation paper which I have tried. I could put in a Ultra Premium Glossy sheet which I have, but I'm wasting a lot of ink. I will try this.
Technician: Sudipto, Engineer replied 8 years ago
You said that nothing is printing on the photo paper then why lots of inks are wasting?
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Customer reply replied 8 years ago
trying it out on plain bond paper. I just used premium glossy and it rolled through also, without printing. Is there some kind of adjustment to make on the printer itself? I print photos all the time on this printer and did not experience this problem before.
Technician: Sudipto, Engineer replied 8 years ago
Please check out the steps below and let me know if you are following the same steps...

1.
Remove any paper from the sheet feeder and close the paper support.
2.
Open the output tray and pull out the extensions.
3.
Slide the roll paper edge guide on the back of the printer all the way to the right.
4.
Attach the single sheet guide by aligning the notches on its base with the slots on the back of the printer. Then hook the tabs over the top of the slot (marked with orange triangles).
5.
Turn on the R1900 Series so it can load the paper correctly.
6.
Insert one sheet of paper, printable side up and against the right side, then slide the edge guide against the sheet, but not too tightly.
Note:
Load paper short edge first, no matter which way your photo faces.
Check the paper package for any additional loading instructions.
7.
Guide the paper into the printer until it meets resistance and the printer pulls it in slightly. Once the printer begins feeding the paper, let go of it.
8.
Open the printer cover and make sure the paper has fed all the way into the printer and is straight. The paper must feed straight so the printer can properly identify the edge of it.




Source:Epson
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Customer reply replied 8 years ago
I went to Epson manual myself. If it would have worked I wouldn't have needed you. I think I will have to ask for a repair person to come to my home (it is too heavy to bring it in for repair). My guess is that something is just broken or out of order.
Technician: Sudipto, Engineer replied 8 years ago
May be software settings are not correct anyway as I am out of ideas I will open this question for other experts so that they can help you with new solutions....you will be notified by email as soon as any one joins you.

Thanks
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Customer reply replied 8 years ago
Please cancel help. I am calling for Epson repair.
Technician: Sudipto, Engineer replied 8 years ago
OK
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