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I have a hp colour laserjet 1500 operating fine in XP and when…

Customer Question
I have a hp colour...
I have a hp colour laserjet 1500 operating fine in XP and when i try to load the printer drivers from CD onto my new windows 7 run computer the disc will not install. I have looked on your site and am unable to find a driver for Windows 7. Is there one available and if not when is there likely to be one available please?
How can I get round this problem meanwhile if there is no driver?
Submitted: 8 years ago.Category: Printers
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Answered in 9 hours by:
6/25/2010
Technician: AnswerManCharles, Technician replied 8 years ago
AnswerManCharles
AnswerManCharles, Technician
Category: Printers
Satisfied Customers: 347
Experience: 27 years service on office equipment from all manufacturers.
Verified

Hello this is Charles with Just Answer,

 

Here is a link to the drivers page:

 

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=239137&lang=en&cc=us&taskId=135&prodSeriesId=239135&prodTypeId=18972

 

Make sure you get the correct 32 or 64 bit driver.

I believe you can see this information by pressing the windows logo and pause/break simultaneously. Most people I have encountered with Windows 7 driver issues have tried to use a 32 bit driver when they needed 64.

 

Hope this helps.

Please accept my answer, this is how that I get paid for my work and please leave positive feedback for me. I am available for follow up questions or for further comment if needed.

Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue. Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer. Any bonus will be greatly appreciated

Thank You,

Charles

 

 

 

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Customer reply replied 8 years ago
I have done all that. You have not answerred the question asked. Is there a driver? The HP site does not put an X in the box that there is. All that happens on the HP site is that I keep going round in circles and nothing comes up as available. What alternative generic driver could i use?
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
Tom K
Tom K, Asst. Information Systems Manager
Category: Printers
Satisfied Customers: 1,165
Experience: BS in IT from UMass Lowell, 10+ years working in the computer technology field
Verified

Are you using Windows 7 32 bit or 64 bit?

 

To check this, click on the Start menu (lower left corner), then right click on Computer and choose properties.

 

In the window that opens, under where it says System, next to System type tell me if it says 32 bit or 64 bit.

 

Once I know if its 32 bit or 64 bit I can direct you to the correct driver download for your printer.

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Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
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