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I have a Hp Photosmart Premium printer. I am trying to print…

Customer Question
I have a Hp Photosmart...
I have a Hp Photosmart Premium printer. I am trying to print a photo on 8.5 X 11.0 sheet. The printer does not recognize that I do not want to use the photo tray.
Submitted: 8 years ago.Category: Printers
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Answered in 5 minutes by:
6/23/2010
Technician: Sowrav D., Engineer replied 8 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..

Do you see any message on the printer ? like "Out of Paper" etc...
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Customer reply replied 8 years ago
Yes, I see the message that the photo tray is empty BUT I do not want to use the photo tray. I have not had this problem in the past when I want to print on a 8.5 X11.0 sheet.
Technician: Sowrav D., Engineer replied 8 years ago
Do you have changed the printer settings for photo printing?
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Customer reply replied 8 years ago
Not that I am aware of.
Technician: Sowrav D., Engineer replied 8 years ago
Ok
Please let me know the exact model no. of the printer?
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