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no onscreen command to hook-up usb for deskjet f4400

Customer Question
no onscreen command to hook-up usb for deskjet f4400
Submitted: 8 years ago.Category: Printers
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Answered in 2 hours by:
6/23/2010
Technician: Sowrav D., Engineer replied 8 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..

Can you please let me know the name of the OS that you use ? like windows XP or Vista etc..
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Customer reply replied 8 years ago

vista

 

Technician: Sowrav D., Engineer replied 8 years ago
Is it 32 Bit or 64 bit?
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Customer reply replied 8 years ago
i don't know
Technician: Sowrav D., Engineer replied 8 years ago
Ok
Then follow the steps below and let me know....

1. Click Start, type system in the “Start Search” box, and then click System Information in the “Programs” list.
2. The operating system appears as follows:
* For a 64-bit version operating system: x64-based PC appears for the “System type” under “Item”.
* For a 32-bit version operating system: x86-based PC appears for the “System type” under “Item”.
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Customer reply replied 8 years ago
32 bit
Technician: Sowrav D., Engineer replied 8 years ago
Ok
Please follow the instructions in the video below and let me know if you are able to use your printer or not.

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Customer reply replied 8 years ago
how do i follow the instructions if the screen doesn't come up on my computer?
Technician: Sowrav D., Engineer replied 8 years ago
The computer screen is totally blank or you can not see the installation instructions?
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Customer reply replied 8 years ago
my desktop icons are on screen
Technician: Sowrav D., Engineer replied 8 years ago
Ok
Then what is your exact problem?
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Sowrav D.
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Category: Printers
Satisfied Customers: 3,147
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Experience: Completed Course In Computer Hardware and Printer Repairing

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