Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I just purchsed a Brother MFC-495CW and all functions work…

Customer Question
I just purchsed a Brother...
I just purchsed a Brother MFC-495CW and all functions work except "scanning" to -mail. The error message that comes back is:
"an unexpected error has occured. Please restart your compuer. (CC3-003-00031 cOe)"
What am I doing wrong?
Thanks
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 2 minutes by:
6/23/2010
Technician: Freddy M., Technician replied 8 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
Experience: Years of IT and customer support experience
Verified
What version of windows or mac are you using?
Ask Your Own Printers Question
Customer reply replied 8 years ago
windows 7
Technician: Freddy M., Technician replied 8 years ago

Step 1: How to check if the TWAIN driver is installed correctly

  1. Make sure that your Brother machine is ON and it is correctly connected to your computer by the USB cable.
  2. Click Start => Control Panel => Hardware and Sound => Device Manager.
    Hardware and Sound

  3. Click Imaging devices. Right-click your Brother machine and select Properties.
    Device Manager

  4. Click Driver tab and Driver Details button.
    Properties

  5. Check if the C:\\Windows\TWAIN_32\BrMfSc09b folder exists.
    Notes:
    Even if you use Windows® 7 64-bit, check for the C:\\Windows\TWAIN_32\BrMfSc09b folder.
    Driver File Details

    • If you do not see this folder, the TWAIN driver is not installed. To install the TWAIN driver, you need to uninstall the Full Driver & Software Packages and reinstall them. Please go to Step 2.

    • If you see the folder, the TWAIN driver is installed correctly. It is thought the error arises from other causes. Please refer to other "FAQs & Troubleshooting" or contact Brother Customer Service from "Contact Us".

Step 2: How to uninstall and reinstall the Full Driver & Software Packages

  1. Click Start => All Programs => Brother => xxxx (where xxxx = your model name) => Uninstall and follow the instructions on screen.
    Uninstall Menu

  2. After completing the uninstall process, please make sure you disconnect the USB cable between your machine and computer.

  3. Click the link below to download and reinstall the latest "Full Driver & Software Packages".

    - Full Driver & Software Packages for "32-bit"

    - Full Driver & Software Packages for "64-bit"

    Hint

    If you do not know which version of Windows® 7, 32-bit or 64-bit, you are using, please refer to the instructions on how to check the version of Windows® 7.

----------------------------------------------------------------------------------------------------------------------------------

Please click "Accept” so I am paid for my time. I am only paid if you click “Accept”.

If my answer did not work please let me know instead of giving negative feedback.

A Bonus and Positive Feed Back are appreciated.

http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002600/000040/faq002640_000.html?reg=us&c=us&lang=en&prod=mfc290c_all&Cat=14
Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Freddy M. Your Own Question
Freddy M.
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
18,414 Satisfied Customers
Experience: Years of IT and customer support experience

Freddy M. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have a Brother MFC 495 CW. I'm trying to scan and keep
I have a Brother MFC 495 CW. I'm trying to scan and keep getting a message saying application is currently busy please try again after the current job is completed. How can I clear the current job and… read more
Cris
Cris
62 satisfied customers
When I open my Control Center 3 Brother MFC-495CW the window
When I open my Control Center 3 for my Brother MFC-495CW the window opens but remains blank so I cannot choose options to scan, etc. I uninstalled all drivers etc. and reinstalled the full package of … read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
My CC3 screen loads but the screen is blank () and therefore
Hi there. My CC3 screen loads but the screen is blank (white) and therefore can't be used to scan or print on the MFC-295CN. This happened a month ago on windows 7 32 bit. I completely uninstalled the… read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a MCW 495CW printer and it won't copy from my PC
I have a MCW 495CW printer and it won't copy from my PC anymore. Do I have a setting wrong? It used to copy and I don't get a message either except on my pc says there is a script problem on line 13 w… read more
mrtwa01
mrtwa01
Regional I.T. Manager
Associate Degree
6 satisfied customers
MFC-425CN scanner, connected directly with USB, does not function. Trying
MFC-425CN scanner, connected directly with USB, does not function. Trying to scan using the following interfaces results with failure: 1- From the Brother device, selecting Scan to image, I get stuck … read more
Freddy M.
Freddy M.
Technician
Vocational, Technical or Trade Scho
18,414 satisfied customers
I have a Brother printer Model MFC-495CW. The last day or
I have a Brother printer Model MFC-495CW. The last day or two it does not print - a message comes up "Unable to Print 4F". I have been unable to find "4F" in the manual to diagnose the problem. Could … read more
PCDrMiller
PCDrMiller
Bachelor\u0027s Degree
675 satisfied customers
I HAVE A BROTHER MFC 495CW PRINTER, VERSION 5.11.I CAME
I HAVE A BROTHER MFC 495CW PRINTER, VERSION 5.11. I CAME HOME FROM THE WEEKEND AND TRIED TO "SCAN" A DOCUMENT AND THE SCANNER DOESN'T WORK. IT SAYS "DISCONNECTED." YET THE PRINTER IS CONNECTED AND DOE… read more
Printer Doctor
Printer Doctor
Technical Support Manager
Master\u0027s Degree
390 satisfied customers
I have a Brother MFC-5460CN Printer and I can not scan. I
I have a Brother MFC-5460CN Printer and I can not scan. I get the following error message; Scanning Failed. Please try to scan again, if the error happens again please restart your computer and try ag… read more
Engineer John C.
Engineer John C.
Bachelor's Degree
7,080 satisfied customers
I have a Brother MFC-495cw and can not get the wireless feature
I have a Brother MFC-495cw and can not get the wireless feature to work... I had it working for months and then I'm not sure what happened. I can't get the feature to come up on the printer screen whe… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Brother MFC-9840 CDW. The CC3 (Control Center 3)
I have a Brother MFC-9840 CDW. The CC3 (Control Center 3) worked fine with Windows XP. Now using Windows 7 and I cannot get the CC3 to come up anymore or provide a standalone scanner program where I d… read more
Freddy M.
Freddy M.
Technician
Vocational, Technical or Trade Scho
18,414 satisfied customers
I keep getting a Check Connection when I try to scan. The
I keep getting a "Check Connection" when I try to scan. The wireless print function works just fine. What do I need to do?… read more
bbl242003
bbl242003
Federal
Master's Degree
26 satisfied customers
Ive been using my Brother MFC 8670dn as my workhorse printer
I've been using my Brother MFC 8670dn as my workhorse printer in my little business. I was happy. Yesterday I converted to Windows 7. My Brother recognizes one of two computers on the office network, … read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I have a Brother MFC 260C which has just stopped scanning properly
I have a Brother MFC 260C which has just stopped scanning properly (all other functions are OK). When using the folder option it will commence and then stop part way through the process. When using th… read more
Sandeep Pamarati
Sandeep Pamarati
Project Lead
Bachelor's Degree
1,391 satisfied customers
I am an IT consultant with 2 clients that use an MFC to their
Any progress with this? I am an IT consultant with 2 clients that use an MFC to their fullest potential. I have upgrade their versions of Office to 2010. One client is running Windows XP Pro on all de… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I am having a problem setting up the Brother MFC-495CW on 3
I am having a problem setting up the Brother MFC-495CW on 3 computers in our house. 2 with Windows 7 operating system and the other Windows Vista. The error message is this CD does not contain drivers… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
RE request KMM2293076V10201L0KM. I HAVE WINDOWS 7 OS. I AM
RE: request KMM2293076V10201L0KM. I HAVE WINDOWS 7 OS. I AM TRYING TO SETUP MY WIRELESS CONNECTION FROM MY LAPTOP TO MY NEW MULTI-FUNCTION MOD. MFC-495CW MACHINE. I HAVE FOLLOWED INSTRUCTIONS YOU E-MA… read more
Freddy M.
Freddy M.
Technician
Vocational, Technical or Trade Scho
18,414 satisfied customers
I have a Brother MFC 8860DN printer. All its functions worked
I have a Brother MFC 8860DN printer. All its functions worked fine until I upgraded my Vista OS to Windows 7. Now it still prints fine, but when I try to scan I get this message: "Scanning failed. Ple… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I continue to get the error message An unexpected error occ
I continue to get the error message "An unexpected error occurred. Please restart your computer, then try again. (CC3-003-000031c0e." My printer is a Brother MFC-6490CW. I can get it to scan on OCR wh… read more
Carl Poersch
Carl Poersch
Sr. Network Engineer
Bachelor\u0027s Degree
755 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x