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phaser 6300 changed tonner for cyan, no cyan printing

Customer Question
?...
phaser 6300 changed tonner for cyan, no cyan printing ?
Submitted: 8 years ago.Category: Printers
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Answered in 29 minutes by:
6/23/2010
Technician: Sowrav D., Engineer replied 8 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..


Please open the link below and enter the IP address of the printer in the box and click on the "Start Phaser Smart" button this diagnoses the exact problem of the printer.Please let me know if it helps or not.

http://www.phasersmart.com/
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Customer reply replied 8 years ago
This says everything is okay.
Technician: Sowrav D., Engineer replied 8 years ago
That means there is no hardware problem with the printer please remove the toner and replace it once and let me know..
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Customer reply replied 8 years ago
removed tonner a couple of times still not working.
Technician: Sowrav D., Engineer replied 8 years ago
Then I am out of ideas I will open the question so that other expert can help you with this issue.You will be notified by email as soon as anyone joins you.

Thanks
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Customer reply replied 8 years ago
maybe ask what would cause it to not pull the color through?
Technician: Sowrav D., Engineer replied 8 years ago
This is generally caused by defective corona wire of the drum unit you may have to drum unit to resolve the issue.
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