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Ask Sowrav D. Your Own Question
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3147
Experience:  Completed Course In Computer Hardware and Printer Repairing
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phaser 6300 changed tonner for cyan, no cyan printing

Customer Question

phaser 6300 changed tonner for cyan, no cyan printing?
Submitted: 8 years ago.
Category: Printers
Expert:  Sowrav D. replied 8 years ago.
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..


Please open the link below and enter the IP address of the printer in the box and click on the "Start Phaser Smart" button this diagnoses the exact problem of the printer.Please let me know if it helps or not.

http://www.phasersmart.com/
Customer: replied 8 years ago.
This says everything is okay.
Expert:  Sowrav D. replied 8 years ago.
That means there is no hardware problem with the printer please remove the toner and replace it once and let me know..
Customer: replied 8 years ago.
removed tonner a couple of times still not working.
Expert:  Sowrav D. replied 8 years ago.
Then I am out of ideas I will open the question so that other expert can help you with this issue.You will be notified by email as soon as anyone joins you.

Thanks
Customer: replied 8 years ago.
maybe ask what would cause it to not pull the color through?
Expert:  Sowrav D. replied 8 years ago.
This is generally caused by defective corona wire of the drum unit you may have to drum unit to resolve the issue.