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I have an HP Photosmart C7250 All-In-One and the scan menu…

Customer Question
I have an HP Photosmart...
I have an HP Photosmart C7250 All-In-One and the scan menu only has two choices as follows: scan and reprint and scan to memory device. There used to be more options, one of which was scan to email. This does not appear any longer. How do I fix this problem?
Submitted: 8 years ago.Category: Printers
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Answered in 15 minutes by:
6/22/2010
Technician: Sowrav D., Engineer replied 8 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..

Do you have recently upgraded your PC like Windows Xp to Vista or Windows 7 etc..?
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Customer reply replied 8 years ago
no
Technician: Sowrav D., Engineer replied 8 years ago
Do you use Windows Xp?
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Customer reply replied 8 years ago
vista
Technician: Sowrav D., Engineer replied 8 years ago
Ok
If you have the printer disc then please uninstall the printer software then disconnect the printer from the PC and restart the PC once after that reinstall the software once again and let me know the results.
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Customer reply replied 8 years ago
dont have it
Technician: Sowrav D., Engineer replied 8 years ago
Ok
Then please follow the instructions below and let me know is it 32 bit or 64 bit Vista

1. Click Start, type system in the “Start Search” box, and then click System Information in the “Programs” list.
2. The operating system appears as follows:
* For a 64-bit version operating system: x64-based PC appears for the “System type” under “Item”.
* For a 32-bit version operating system: x86-based PC appears for the “System type” under “Item”.
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Customer reply replied 8 years ago
i have to go. Ill just live without being able to scan. I thought I was at the HP website not at an independent site. Please cancel my request.
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Category: Printers
Satisfied Customers: 3,147
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Experience: Completed Course In Computer Hardware and Printer Repairing

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