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I cant fax from computer (i.e. Word doc). Lexmark Fax printer…

Customer Question
I can't fax from computer...
I can't fax from computer (i.e. Word doc). Lexmark Fax printer is not showing up on printer list. I have uninstalled and reinstalled lexmark programs twice. Everything else works except faxing from computer.
Submitted: 8 years ago.Category: Printers
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Answered in 37 minutes by:
6/21/2010
Technician: AnswerManCharles, Technician replied 8 years ago
AnswerManCharles
AnswerManCharles, Technician
Category: Printers
Satisfied Customers: 347
Experience: 27 years service on office equipment from all manufacturers.
Verified
-Could you explain your situation a little more?

What model is your printer?
How are you connecting to the printer?
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Customer reply replied 8 years ago
Lexmark X7675 Connecting with USB cable.
Technician: AnswerManCharles, Technician replied 8 years ago
Is the printer able to print now?
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Customer reply replied 8 years ago

The printer is able to print, copy, send and receive faxes, scan, etc. What stopped working is the ability to fax a doc from my computer.

 

Up until yesterday, I was able to fax directly from my computer (for instance a Word doc.) From within Word program, I selected Print.. changed the printer selection from "Lexmark X7576 printer" to "Fax Lexmark X7675 printer" and my lexmark fax program would open up on screen allowing me to fax the doc.

Now, the "Fax Lemark X7675 printer" is not showing up in list of printers under Control Panel - Printers folder.

Something is not allowing this part of the printer install program to reinstall the "Fax Lemark Printer" to my list of available printers. I only have the Lexmark X7675 printer available - no fax printer.

Hope this helps.

Technician: AnswerManCharles, Technician replied 8 years ago
1.Click the Start button , click All Programs, and then click Windows Fax and Scan.

2.To use Fax view, at the bottom of the left pane, click Fax.

3.On the toolbar, click New Fax.

4.Using the options provided in the New Fax window, create a new fax, and then click Send.

If this does not work we will need to reinstall Windows fax and scan.
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Customer reply replied 8 years ago
I don't have Windows Fax and Scan. Is this program included in Vista OS?
Technician: AnswerManCharles, Technician replied 8 years ago
Yes, unless you have the home premium version.
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Customer reply replied 8 years ago
Sorry it's taken awhile for me to get back to you. I have Windows Vista Home Premium version.
Technician: AnswerManCharles, Technician replied 8 years ago
Down load and install this printer driver:

http://support.lexmark.com/index?page=downloadFile&actp=CONTENT&productCode=LEXMARK_X850E_MFP&id=DR19761&segment=DOWNLOAD&userlocale=EN_US&locale=en&oslocale=en_US

If the printer fax does not show up you will need to uninstall and remove all traces of the of the lexmark software and try it again.

The printer fax is part of the print driver and yours is currently corrupt or partially missing.
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