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trying to connect brothers mfc490cw printer . recently had…

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trying to connect brother's mfc490cw...
trying to connect brother's mfc490cw printer . recently had computer cleaned of virus. what to do
Submitted: 8 years ago.Category: Printers
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Answered in 1 minute by:
6/21/2010
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
James
James, Sr. Printers/Copiers Expert
Category: Printers
Satisfied Customers: 15,908
Experience: 20 years experience with IT, networks and office equipment.
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James :

Hi, do you have the software for the printer?

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Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
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Your expert is gathering additional information and will be back with you shortly.
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Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
Hi, do you have the software for the printer?
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Customer reply replied 8 years ago
what else do you want to know
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago



Hi, do you have the software for the printer?
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Customer reply replied 8 years ago
I DON'T KNOW IF IT WAS REMOVED DURING VIRUS CLEANUP
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
Okay, no problem.
I've located the software for you. Please click HERE to download and install it.

J.
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Customer reply replied 8 years ago
it didn't download
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
Did you get an error?
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Customer reply replied 8 years ago
it didn't load
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
I need more info on what the problem was, please.
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Customer reply replied 8 years ago
i can't download the software
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
Why?
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Customer reply replied 8 years ago

my printer was working before i had virus removed .when i clicked on to download

nothing happened and i want know why.

Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
I am not sure how to proceed with this case, so I will forward the question back to the expert pool. As soon as another expert picks up the question, you will be notified.

Sorry I couldn't resolve your issue!

J.
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Customer reply replied 8 years ago
ok
Customer reply replied 8 years ago
how can i tell if my software was removed during virus clean up
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