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I cannot get my printer to print...The commands for printing…

Customer Question
I cannot get my printer...
I cannot get my printer to print...The commands for printing go into the print queue.

I checked my computer and the correct printer is shown as the default and ready.

Help...
Submitted: 8 years ago.Category: Printers
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Answered in 1 minute by:
6/21/2010
Technician: AnswerManCharles, Technician replied 8 years ago
AnswerManCharles
AnswerManCharles, Technician
Category: Printers
Satisfied Customers: 347
Experience: 27 years service on office equipment from all manufacturers.
Verified
-Could you explain your situation a little more?

What operating system are you using?
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Customer reply replied 8 years ago
Windows Vista Home Premium
Technician: AnswerManCharles, Technician replied 8 years ago
Hello this is Charles with Just Answer,

First lets stop the print spooler:
1. Click Start, click Run, type net stop spooler in the Open box, and then click OK.

2. Now go to the print queue and delete all the print jobs.
Now lets start the print spooler.
3. Click Start, click Run, type net start spooler in the Open box, and then click OK.

Now try and print a test page and tell me what happens.

Hope this helps.
Please accept my answer, this is how that I get paid for my work and please leave positive feedback for me. I am available for follow up questions or for further comment if needed.
Let me know if the answer doesn't work INSTEAD of leaving negative feedback, so we can still continue troubleshooting the issue. Positive Feedback is very important to us. Please leave me a positive feedback after you are happy with the answer. Any bonus will be greatly appreciated
Thank You,
Charles



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Customer reply replied 8 years ago
When I hit Start, it gives me a menu of programs and a block for searching...No run option.
Technician: AnswerManCharles, Technician replied 8 years ago
I am sorry, i gave instructions for XP. I better have another cup of coffee.

Click Start, click All Programs, and then click Accessories.
Right-click Command Prompt, and then click Run as Administrator.

If you are prompted for an administrator password XXXXX for confirmation, type your password, or click Continue.
Type the following commands at the command prompt. Press ENTER after each command.
net stop spooler
net start spooler
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Customer reply replied 8 years ago
Got the command prompt...entered net stop spooler...then checked the printer on the control panel and no printer icons are shown. Then went back of command prompt and entered new start spooler and the printer icons reappeared but now the default printer ( Deskjet 6940) shows as offline as before it showed ready. Tried a test print but no print.
Technician: AnswerManCharles, Technician replied 8 years ago
Go to the print queue and make sure "use printer offline" is not selected.
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Customer reply replied 8 years ago
Use printer offline is checked..I clicked on it but the check is still there.
Technician: AnswerManCharles, Technician replied 8 years ago
Try Holding down the report page button while pressing and releasing the cancel button three times to reset the printer's network configuration.
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Customer reply replied 8 years ago
Where do I find the Report Page button? Where do I find the Cancel button?
Customer reply replied 8 years ago
Are you still there?
Technician: AnswerManCharles, Technician replied 8 years ago
Sorry, I had to take a lunch break.
Try restarting your computer and see if it establishes a connection.
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