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I purchased a new Printer/Fax, type J3600 and I have tried…

Customer Question
I purchased a new Printer/Fax...
I purchased a new Printer/Fax, type J3600 and I have tried 3 times but the installation process gets to 35% and stops. I cannot get the program to download to my computer.
Submitted: 8 years ago.Category: Printers
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Answered in 1 minute by:
6/21/2010
Technician: Robert Preston, Technician replied 8 years ago
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Chat Conversation Started
Robert Preston :

What version of Windows do you have?

Customer:

Windows XP

Robert Preston :

Did you have another HP printer installed previously?\

Customer:

yes

Robert Preston :

Ok

Robert Preston :

go to the Start Menu

Robert Preston :

then Control Panel

Robert Preston :

then Add or Remove Programs

Robert Preston :

find any HP software in there

Robert Preston :

and remove it

Robert Preston :

After that restart the computer

Robert Preston :

Then try installing again

Customer:

Thank you.

Robert Preston :

No problem.

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Robert Preston
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
9,561 Satisfied Customers
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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