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having trouble with printer

Customer Question
having trouble with printer
Submitted: 8 years ago.Category: Printers
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Answered in 1 minute by:
6/21/2010
Technician: Sudipto, Engineer replied 8 years ago
Sudipto
Sudipto, Engineer
Category: Printers
Satisfied Customers: 6,149
Experience: DIploma in Computer Hardware
Verified


Can you please let me know the exact problem with your printer ?



Make and model no. of the printer?
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Customer reply replied 8 years ago
it doesnt print what i want HP DESKJET D1520
Technician: Sudipto, Engineer replied 8 years ago
Can you please explain what exactly happens when you try to print something?
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Customer reply replied 8 years ago
WELL WHEN I WANT TO PRINT SOME THING SOMETHING ESLE COMES OUT
Technician: Sudipto, Engineer replied 8 years ago
like garbled characters or any other documents?
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Customer reply replied 8 years ago
NO JUST SOMETHINE ELSE
Technician: Sudipto, Engineer replied 8 years ago
Do you face this with every document that you print? or with some particular ones?
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Customer reply replied 8 years ago
EVERY DOCUNENT
Customer reply replied 8 years ago
YOU STILL THERE
Technician: Sudipto, Engineer replied 8 years ago
Sorry for the delay this seems to be a software corruption please uninstall the printer software then disconnect the printer from the PC restart the PC reinstall the software and connect the printer when it ask you to do that.Let me know if this did not resolve the problem.

Edited by Sudipto on 6/21/2010 at 12:53 AM EST
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Customer reply replied 8 years ago
OK CAN YOU REMOTELY FIX IT
Technician: Sudipto, Engineer replied 8 years ago
No it is not allowed in JA although you can fix it yourself as this seems to be a software corruption please uninstall the printer software then disconnect the printer from the PC restart the PC reinstall the software and connect the printer when it ask you to do that.Let me know if this did not resolve the problem.
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