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I recently installed new printer cartridges and now I get a…

Customer Question
I recently installed new printer...
I recently installed new printer cartridges and now I get a message stating there is a non-compatibility for the color cartridge.
My printer is a HP F2110 all in one and the numbers on the door state that I should use cartridges number, 21 black & 22 color.
Submitted: 8 years ago.Category: Printers
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Answered in 8 minutes by:
6/20/2010
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified
Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Are you using genuine and new HP cartridges (no re-manufactured) ?

Please remove the cartridges and check there is no residual tape on them.

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
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Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.

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