Printers

Printer repair questions? Ask IT technicians for answers ASAP

Ask an Expert,
Get an Answer ASAP!

I have wordperfect office 11; having trouble running a brother…

Customer Question
I have wordperfect office 11...
I have wordperfect office 11; having trouble running a brother HL-2140 printer. The printer works on other applications, but not on this version of WP. help?

XXXXX XXXXX [email protected]
Submitted: 8 years ago.Category: Printers
Show More
Show Less
Ask Your Own Printers Question
Answered in 29 minutes by:
6/18/2010
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
Tom K
Tom K, Asst. Information Systems Manager
Category: Printers
Satisfied Customers: 1,165
Experience: BS in IT from UMass Lowell, 10+ years working in the computer technology field
Verified

After you have clicked Print from WP, can you check to make sure that the Brother HL-2140 printer is selected as the printing device?

Ask Your Own Printers Question
Customer reply replied 8 years ago
yes it is set to the HL-2140 as the printer of choice.
Customer reply replied 8 years ago
yes it is set to the HL-2140 as the printer of choice. as a matter of fact, it just printed my test file after about a two or three minute delay. wierd?
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
How is the printer connected to your computer?
Ask Your Own Printers Question
Customer reply replied 8 years ago
it is hooked up with a USB cable, on a Dell computer
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago
So the printer is printing from WP but takes about 2-3 minutes before it is sent to the printer?
Ask Your Own Printers Question
Customer reply replied 8 years ago
yes, I just did a test print--it took 95 seconds to respond and print.
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago

Ok seems like the issue might be with Word Perfects print engine not starting up with the program correctly.

 

In order to configure this, I first need to know what version of Windows are you using?

Ask Your Own Printers Question
Customer reply replied 8 years ago
I have Windows XP Home Edition Version 2002 Service Pack 3...
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago

Ok follow these instructions to set the print engine to start with Windows:

 

1. Right click on the Start button

2. Click on Open

3. Double click on Programs, Startup

4. Right click on an empty spot within this window, click on New, Shortcut

5. Click on Browse

6. Browse to C:\Program Files\WordPerfect Office 11\Programs and click on PrintServer110

7. Click on Open

8. Click on Next

9. Click on Finish

10. Reboot the computer

11. Launch WordPerfect and Test

 

I am posting this as an answer, but please only click on Accept Answer if the printer works without delay after following these steps. Otherwise, please do not click on Accept Answer and post back here so we can find a better solution.

 

Ask Your Own Printers Question
Customer reply replied 8 years ago
Following your directions, I find that my computer does not have the file C:\Program Files etc. I assume we are looking for something called PrintServer110. I tried to call up the program direct input, but to no avail....
Technician: Tom K, Asst. Information Systems Manager replied 8 years ago

Your computer does have the C:\Program Files folder. This is where Windows installs all programs on any computer. Unless your OS is installed on a different letter hard drive, the C:\Program Files folder does it exist.

 

After you click on Browse to choose the shortcut, use that window to navigate to my computer and then the C drive.

Ask Your Own Printers Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a technicianLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask Tom K Your Own Question
Tom K
Tom K
Tom K, Asst. Information Systems Manager
Category: Printers
Satisfied Customers: 1,165
1,165 Satisfied Customers
Experience: BS in IT from UMass Lowell, 10+ years working in the computer technology field

Tom K is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

He answered my question promptly and gave me accurate, detailed information. If all of your experts are half as good, you have a great thing going here.

DianeDallas, TX

< Previous | Next >

Meet the Experts:

Shefin

Shefin

Printer and Office Equip. Specialist

3,882 satisfied customers

Working as tech support specialist with a worldwide computer manufacturer.

Russell H.

Russell H.

Printer and Office Tech

3,420 satisfied customers

11+ yrs experience, inkjets & lasers, from huge to portable

Andy

Andy

Elec & Comp pro

2,717 satisfied customers

11yr exp, Comp Engg, Internet expert, Web developer, SEO

Bernie

Bernie

Printer Technician

1,997 satisfied customers

6+ years experience, Microsoft MCDST/CompTia A+ Certified

Sudipto

Sudipto

Engineer

1,172 satisfied customers

DIploma in Computer Hardware

Md. Sadique

Md. Sadique

Engineer

1,131 satisfied customers

Electronics engineer with 7+ years of experience in repairing office equipments & printers

Handy--Andy

Handy--Andy

Technical

957 satisfied customers

Helpdesk

< Previous | Next >

Related Printers Questions
I have laser printer 2140, can I connect it by wifi as all
Hi I have laser printer 2140, can I connect it by wifi as all other computers in my office … read more
Richard
Richard
IT Manager
IT Manager, Consultant
3,474 satisfied customers
I have a Brother HL 2140 and drum-error lights are blinking.
Hi. I have a Brother HL 2140 and drum-error lights are blinking. I have taken it apart and cleaned as best I can. and unplugged for ten minutes. lights still blinking. Please advise. Thanks Penny … read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
Is it possible to use a brother 2140 as a network printer?
Is it possible to use a brother 2140 as a network printer? I'm using a 2170W as a network printer but my mom has the 2140 and I wondered if there is some way to use it to print from both computers she… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
A sheet of paper is stuck in my Brother HL - 2140 printer.
A sheet of paper is stuck in my Brother HL - 2140 printer. I can see both ends of the paper but cannot move it - what do I do??… read more
DrKlahn
DrKlahn
Principal Systems Engineer
Bachelor's Degree
615 satisfied customers
Michael, on 4/26 you helped me with a Brother HL-2140 printer
Michael, on 4/26 you helped me with a Brother HL-2140 printer problem. You suggested that my problem was with the drum unit. I purchased a new drum unit made by Brother and, unfortunately I still have… read more
Michael Hannigan
Michael Hannigan
Bachelor\u0027s Program
239 satisfied customers
BROTHER-HL 2140: Problem with new cartridge. Why wont my
BROTHER-HL 2140: Problem with new cartridge. Why wont my new printer cartridge work? When I insert the cartridge, the orange toner light displays. The cartridge is a generic product made by Optima, ra… read more
Handy--Andy
Handy--Andy
Technical
HND Computer Studies
957 satisfied customers
I have a problem with the commands my 4x WordPerfect document
THE PROBLEM IS NOT THE PRINTER. WHY SEND ME TO A PRINTER MAN? I have a problem with the commands my 4x WordPerfect document is sending the printer. I have already checked out the printer with Brother … read more
lordnomi
lordnomi
IT Manager
Master's Degree
323 satisfied customers
my daughter has a brother printer laser hl-2140 it has been
my daughter has a brother printer laser hl-2140 it has been installed it worked in the beginning now when i hooked up the printer 2 print her school work it just gives an error can u help me… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
The last page from the printer became stuck halfway out of
The last page from the printer became stuck halfway out of the printer. I pulled it right out and the printer now flashes "error" and will not work even after turning printer off and restarting.… read more
trog1959
trog1959
35 satisfied customers
How can I get some instructional help on removing a paper jam
How can I get some instructional help on removing a paper jam from Brother HL-2140 laser printer.… read more
Andy
Andy
Elec & Comp pro
MS Electrical Engineering
2,717 satisfied customers
Brother Printer HL-2140/2150N/2170W Printer Filter Host stopped
Brother Printer HL-2140/2150N/2170W Printer Filter Host stopped workingand was closed a problem has caused the application to stop working correctly. What is the solution to getting around this ?… read more
Viet -MS Office Tech
Viet -MS Office Tech
Computer Technican
Bachelor\u0027s Degree
994 satisfied customers
Hi I am trying to get my Brother HL-2140 to print a document,
Hi I am trying to get my Brother HL-2140 to print , but it keeps telling me that the " spool printer ", is not running.......… read more
Russell H.
Russell H.
Printer and Office Tech
Vocational, Technical or Trade Scho
3,420 satisfied customers
I have WP12 - When I attempt to print anything I get the message
I have WP12 - When I attempt to print anything I get the message "cannot run printserver 120.exe" There have been no changes in my computer, printers, or software. Joye… read more
arsufi2002
arsufi2002
Bachelor's Degree
322 satisfied customers
Brother HL 2140. Error light was on. I put in new toner cartridge.
Brother HL 2140. Error light was on. I put in new toner cartridge. Error light is still on and won't print. Any answers?… read more
Robert Preston
Robert Preston
Technician, Developer
Associate Degree
3,525 satisfied customers
I have an HL-2140, the network is connected to a to a computer
I have an HL-2140, the network is connected to a to a computer and networked. I can print through the network uHL--sing a MAC. I cannot print through the network from a Windows 7 computer. That same c… read more
johnson.j
johnson.j
Bachelor's Degree
92 satisfied customers
iam waiting for an answer to my question on the brother printer
iam waiting for an answer to my question on the brother printer HL-2140/2170W. How many watts and amps does it use and why doesn't work with an 600w inverter?… read more
spoonz123
spoonz123
Company director/Engineer
City & Guilds 224
1 satisfied customers
I have a brother HL 21 and repeatedly get the tiner light
I have a brother HL 21 and repeatedly get the "tiner" light on. It tells me to move the green box lt/rt. But when I do that the toner light continues to come on and I can't print. How do I fix this? M… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Good morning I purchased a Brother Printer HL-2140 in September
Good morning I purchased a Brother Printer HL-2140 in September and received it about a week ago. My son came to help me install it and before making any attempt to connect it to my computer, we disco… read more
Freddy M.
Freddy M.
IT Technician
Vocational, Technical or Trade Scho
135 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x