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I have a hpdeskjet 920c printer, it is not printing

Customer Question
I have a hpdeskjet 920c printer, it is not printing
Submitted: 8 years ago.Category: Printers
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Answered in 12 minutes by:
6/18/2010
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

What Operative System version do you have ? (Windows XP, Vista, 7, Mac OS X, etc?)

Thank you
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Customer reply replied 8 years ago
I have windows xp
Technician: John, Computer Science Engineer replied 8 years ago

OK, let's clean the printing spooler

1- Unplug your printer from the computer and turn off the printer.

2- Go to Start, All Programs, Accessories, and then RIGHT CLICK "Command Prompt" and select "Run as administrator". The terminal black screen will be opened.

3- Type NET STOP SPOOLER and press they Enter key (you should get a message confirming the spooler is stopped now)

4- Now in the same black terminal screen (see step 3) type NET START SPOOLER and press the ENTER key (you should get a message confirming the spooler is started now)

5- Replug the printer and try to print

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago
John thanks for for everything, but I am not able to pay
Technician: John, Computer Science Engineer replied 8 years ago

Is the problem solved now ?

Thank you

John Cappucci
Computer Science Engineer
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Technician: John, Computer Science Engineer replied 8 years ago
Hello and good afternoon! Laughing

Please let me know if you have tried the answer.

Thank you

John Cappucci
Computer Science Engineer
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Category: Printers
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