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When I print out some e-mails or some text of web site pages…

Customer Question
When I print out some...
When I print out some e-mails or some text of web site pages ocassionally the page comes out with all characters and letters all 'jumbled' up / mixed up. his happens on more than just one e-mail. Can you advise.
Submitted: 8 years ago.Category: Printers
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Answered in 4 minutes by:
6/18/2010
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

What Operative System version do you have ? (Windows XP, Vista, 7, Mac OS X, etc?)

Thank you
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Customer reply replied 8 years ago

 

Windows XP Pro.

Technician: John, Computer Science Engineer replied 8 years ago

OK, let's clean the printing spooler

1- Unplug your printer from the computer and turn off the printer.

2- Go to Start, All Programs, Accessories, and then RIGHT CLICK "Command Prompt" and select "Run as administrator". The terminal black screen will be opened.

3- Type NET STOP SPOOLER and press they Enter key (you should get a message confirming the spooler is stopped now)

4- Now in the same black terminal screen (see step 3) type NET START SPOOLER and press the ENTER key (you should get a message confirming the spooler is started now)

5- Replug the printer and try to print

Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

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Customer reply replied 8 years ago

Thank you for your answer, dated Friday 18 June, unfortunately I have followed your instructions and the problem is still here.

The problem happens on 3 different printers, from downloading info from internet and printing out certain emails. For example, I tried to print 4 attachments - 3 were printed 'jumbled up' and 1 printed ok.

Can you advise ???

Would it help if I fax or e mail you sample sheets ?

Thanks

 

Mark Curran.

Technician: John, Computer Science Engineer replied 8 years ago

Hello Mark!

Please let me know the printer brand and model.

Thank you

John Cappucci
Computer Science Engineer
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Customer reply replied 8 years ago

Hi John,

 

This happens on three different printers;

 

1. Samsung CLP 300, colour laser.

2. Canon Pixma MP 180

3. Canon Pixma MP 560.

 

 

Thanks



Mark

Technician: John, Computer Science Engineer replied 8 years ago

Ok, thank you!

What internet browser do you use ? (Internet Explorer, Firefox, Chrome, etc ?)

Thank you

John Cappucci
Computer Science Engineer
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