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I have a HP C7180 all in one printer. It has worked very good…

Customer Question
I have a HP C7180...
I have a HP C7180 all in one printer. It has worked very good untill a couple weeks ago when it stared to slow down. To print a page takes 5 min.

I hate to replace it if it is something simple. Any ideas? I have 2 computers I hook up to it and it does it on both.
John N
Submitted: 8 years ago.Category: Printers
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Answered in 16 minutes by:
6/17/2010
Technician: PrinterExpert2010, Engineer replied 8 years ago
PrinterExpert2010
Category: Printers
Satisfied Customers: 119
Experience: Computer Science Engineer
Verified

Hello there!

 

which operating system is installed in your computer i.e. windows XP, vista or any other else.

 

thanks

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Customer reply replied 8 years ago
windows 7. converted from vista
Technician: PrinterExpert2010, Engineer replied 8 years ago

thanks for the quick reply

 

Please try to download the required printer driver from here

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&cc=us&product=1153754&dlc=en

 

install it and give the print

 

 

 

thanks

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Customer reply replied 8 years ago
unable to download - answer is it is to big to download so order CD. After that there is a error.
JN
Technician: PrinterExpert2010, Engineer replied 8 years ago

ok ,please try to get the required printer driver from here

http://www.printcountry.com/drivers/HP_PHOTOSMART_C7180_DRIVER_DOWNLOAD.htm

 

 

thanks

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Customer reply replied 8 years ago
Relist: Answer quality.
I just emailed it
Technician: John, Computer Science Engineer replied 8 years ago
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14,638
Experience: CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
Verified

Hello, I am John Cappucci, Computer Science Engineer. I will be happy to help you.

Ok, please follow the steps below to uninstall the printer software completely and then re-install it:

1- Unplug your printer from the computer

2- Uninstall the HP printer software going to Start, Control Panel, Uninstall a Program

3- Download "windows install cleanup" tool. Go to
http://support.microsoft.com/kb/290301 scroll down, and click on "Download the Windows Installer Cleanup Utility package now" to download and install this tool

4- Remove any HP printer application using this tool. (if you find any)

5- Restart the computer.

6- Download the newest driver here:
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-76229-1&lc=en&dlc=en&cc=us&os=4062&product=1153754&sw_lang=

And click the "Install now" OR "Download only>>" button. When the download is over please run the file

Select OPEN or RUN if prompted

7- After the new driver is installed please restart your computer (BUT PLEASE BOOKMARK THIS PAGE SO YOU CAN COME BACK WITH ME AFTER THE RESTART)

8- Turn on your printer and plug in the USB cable to another available USB port in your computer

9- Please let me know if the issue is solved or not, so we can continue troubleshooting

Thank you

John Cappucci
Computer Science Engineer

*** 4 IMPORTANT THINGS *** (please read them)

1- Please click the ACCEPT button, so your deposit can be released and I can get paid for my effort.

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Customer reply replied 8 years ago
You get a rejected permission denied. I can get no further than trying to down load the installer cleanup utility package. i have tried to do something about a slow printer for three days with no success from experts with this problem.
Should I get a different computer??
Technician: John, Computer Science Engineer replied 8 years ago

Hi

What do you mean by " You get a rejected permission denied" ?

Thank you

John Cappucci
Computer Science Engineer
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