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I just installed MP Navigator 2.2 on a Win7x64 computer. It…

Customer Question
I just installed MP Navigator...
I just installed MP Navigator 2.2 on a Win7x64 computer. It pints on a networked MP830, but MP Navigator says it cannot communicate with the scanner. Is there any way for this to work?
Submitted: 8 years ago.Category: Printers
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Answered in 9 hours by:
6/17/2010
Technician: Freddy M., Technician replied 8 years ago
Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18,414
Experience: Years of IT and customer support experience
Verified
Please try scanning this way so that we can make sure the twain driver is installed and not corrupted.
  1. Click Start , point to All Programs , point to Accessories , and then click Paint .
  2. Click File , and then click From Scanner or Camera .
  3. Make any desired setting changes.
  4. Click Scan .
If from scanner or camera is greyed out follow these steps to reinstall so the twain driver can be reinstalled.

Please bookmark or favorite this page so you can get back to me.
Then click on the windows start button and in the search box type printers and press enter.
(if there is not search box click on control panel and then printers)
Right click on your printer and any copies of it and click on delete.
Then disconnect the cable connecting it to the computer.
(if using a cable if not skip any cable steps)
Restart the computer and reinstall the machine.
Only connect the usb cable when the computers asks you to or when the installation is finished.
Do not test the machine yet instead restart the computer again and then test it.

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Category: Printers
Satisfied Customers: 18,414
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