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Hi, When copying, faxing or scanning from my Brother MFC-7420…

Customer Question
Hi, When copying, faxing or scanning...
Hi,
When copying, faxing or scanning from my Brother MFC-7420 printer, there is a line right thru' the page - how can I get rid of the line.

Also I want to download a free copy of Paperport scanning software but can't find one - can you direct me please.

Regards
Shona Molloy
Submitted: 8 years ago.Category: Printers
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Answered in 37 minutes by:
6/16/2010
Technician: Omer Mushahwar, Technician replied 8 years ago
Omer Mushahwar
Omer Mushahwar, Technician
Category: Printers
Satisfied Customers: 309
Experience: IT administrator for 7 years dealing with all types of printers
Verified
Hi Shona I am one of the experts here on Just Answer.com that can help you.

If your getting a line when copying. faxing and scanning it usually means there is something marks on the scanner glass or on the scanner bulb its self try cleaning the scanner with a little windex see if that fixes the mark if not let me know and we can continue trouble shooting.

As fair as getting the software you request I don't know about a place to get it for free, but you can get the software here at http://nuance.com/imaging/paperport/paperport-standard.asp

Let me know if cleaning the scanner glass fixes your line or not thanks.
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Customer reply replied 8 years ago

have tried cleaning the glass but still get the line.

 

Shona

Technician: Omer Mushahwar, Technician replied 8 years ago
Run a scan with the lid up can you see any darkened areas in the scanner light bulb?
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Customer reply replied 8 years ago
yes it looks quite 'murky' in there
Technician: Omer Mushahwar, Technician replied 8 years ago
http://welcome.solutions.brother.com/BSC/public/files/dlf/doc000387/ALLFB_UsaEngUsr_B.pdf

The above link is the user guide for your printer starting on page 11-22 (109) of the pdf it shows how to clean the scanner glass, right after this section is a topic of how to clean the scanner laser window please follow these steps as well.

If this doesn't help then you will probably have to take your printer in for service at one of the many brothers service locations http://www.brother.co.nz/Public/Support/TSPlocator.aspx I say because you may have to change out your scanner light bulb

Edited by Omer Mushahwar on 6/17/2010 at 10:21 AM EST
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