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black print on mfc490cw just faded and died while printing…

Customer Question
black print on mfc490cw just...
black print on mfc490cw just faded and died while printing doc. changed cartridge, no luck, what now
Submitted: 8 years ago.Category: Printers
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Answered in 5 minutes by:
6/15/2010
Technician: Robert Preston, Technician replied 8 years ago
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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Robert Preston :

Hello


 

Robert Preston :


Most likely this is a print head issue. The print head is what the cartridges sit in inside of the printer. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water or a mix of hot water and isopropyl alcohol to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you have one of two possibilities:
(1) One of the ink cartridges is defective and causing the error
(2) If it's definitely not that, then the print head will need to be replaced.

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