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I use a Canon MP830 with Windows 7. The drivers are current…

Customer Question
I use a Canon MP830...
I use a Canon MP830 with Windows 7. The drivers are current and all the ink is new.

I continue to get gaps in the lines of print and both colors and black are smuged to the point I cannot read portions. This started as a problem with the print being too light and then progressed to the problem described. I have gone through all the steps of cleaning heads, aligning, etc. I continue to have problems. Is there additional maintenence I can do to solve the problem. I really like this printer and don't want to replace it.
Submitted: 8 years ago.Category: Printers
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Answered in 2 minutes by:
6/15/2010
Technician: Andy, Elec & Comp pro replied 8 years ago
Andy
Andy, Elec & Comp pro
Category: Printers
Satisfied Customers: 23,538
Experience: 11yr exp, Comp Engg, Internet expert, Web developer, SEO
Verified
Hi

Please do this and let me know

Click Start > type Printers in search box and press Enter.
Right-click the printer's icon, and then click Properties .
Click the Ports tab.
Clear the Enable bidirectional support check box. (to disable it)

Now try a printout and let me know

If this helped, please click "ACCEPT".

Positive Feedback and BONUS are always appreciated.


Andy

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Customer reply replied 8 years ago
I still have the same problem. The print degraded in the second paragraph of a document and finally completely turned into blurs of print.
Technician: Andy, Elec & Comp pro replied 8 years ago
Hi

From the symptoms you are getting, its quite evident that the print heads are worned out with usage or have clogged totally.

Now "only" if printer is not in warranty, clean the print heads with some alcohol solvent or medical spirit. DO NOT use any water based solvent. You may soak the heads in solvent but not for too long.

If you already tried cleaning the print head / cartridge then there are only two possiblities :
1. The print heads are worned out with usage.
2. The cartridge you bought is faulty (less probable)

If the printer is in warranty then you should get it repaired by Canon for free. If not, you will have to buy new print heads from Canon.

To be very honest, these print heads are made of poor quality so that you need to replace them and Canon can make money. Thats why they sell cartridges at cheaper cost.

Canon Customer Support Center
Hours: Monday-Friday 10:00 a.m. - 10:00 p.m. ET, excluding holidays
Phone: 1-800-OK-CANON (toll free)
1-800-652-2666
TTD: 1-866-251-3752 (toll free)
Email: [email protected]

Feel free to ask any question or concern you may have. I will be glad to help you.

 

Please click "ACCEPT" to pay me for my work.


Positive Feedback and BONUS are always appreciated.


Andy

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Andy, Elec & Comp pro
Category: Printers
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