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Brother HL-4040CN, only prints in grey what should be in color,

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but printed a test page...
Brother HL-4040CN, only prints in grey what should be in color, but printed a test page in color. How to correct?
Submitted: 8 years ago.Category: Printers
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Answered in 7 minutes by:
6/13/2010
Technician: Sowrav D., Engineer replied 8 years ago
Sowrav D.
Sowrav D., Engineer
Category: Printers
Satisfied Customers: 3,147
Experience: Completed Course In Computer Hardware and Printer Repairing
Verified
Hi,
Welcome to Just Answer ,My name isXXXXX will try to help you..

Do you use Windows ?
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Customer reply replied 8 years ago
Yes, Windows 7
Technician: Sowrav D., Engineer replied 8 years ago
  1. Click on Start and select Devices and Printers.
  2. Right click the Brother machine and left click PRINTING PREFERENCES.
  3. Next to Color/Mono, select Color.
    driver1

    If using the BR-Script 3 driver, click the Advanced button.
    driver2

    driver3
  4. Click Apply and OK.
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Customer reply replied 8 years ago
Did as requested. However, preferences indicates "Color".

As previously indicated, a test page did print in color; however, a document prints the color portion in grey, the black is black, e.g., changes to a document are in blue, but when printed the blue is grey.
Technician: Sowrav D., Engineer replied 8 years ago
So you are getting gray instead of color that means the drum unit is defective and it can not print color on the paper please replace the drum unit to resolve the issue.
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Customer reply replied 8 years ago
If the drum is defective, why will a color test page from the web be printed in color?

FYI, the printer was printing in color and is seldom used. It justed started printing the color portion of a document in grey.
Technician: Sowrav D., Engineer replied 8 years ago
I am extremely sorry for missing that part anyway this seems to be the software problem please uninstall the printer software then restart the PC and reinstall the software once again and let me know.
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