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Printer says B Open - but it is not open

Customer Question
Printer says B Open - but it is not open
Submitted: 8 years ago.Category: Printers
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Answered in 1 day by:
6/13/2010
Technician: tbwhite2040, Technician replied 8 years ago
tbwhite2040
tbwhite2040, Technician
Category: Printers
Satisfied Customers: 2,002
Experience: 8 years as Computer Support Specialist which allows me to work on printers, projectors, networks, et
Verified

Hello,

 

There are two options for this problem.

 

First, You could clean the inside thoroughly even though it may not need cleaning.

 

Second, you could check the sensors on the left where the A door and the B door meet. One should be a button and the A drawer may not be flush up against the button.

 

Also check to make sure the sensor is mounted properly from the factory. It may be out of alignment.

 

Check the A, B, and C doors.

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