Printer repair questions? Ask IT technicians for answers ASAP
Can you try this reset procedure and let me know if it fixes the issue.
If it does get back to me as there is a caveat to the fix that needs to be addressed also.
Turn off the printer
Hold down the Resume button and hit the power button.Continue to hold the Power button and release the Resume button.Press the Resume button 2 more times then release both buttons.The Green lights will flash and then shortly after stop blinking.When the flashing lights are solid, press the Resume button 4 more times.Then press the Power button and turn off the printer.
Then try it again.
Can you remove the print head and clean the contacts both on the head itself and the holder. (Head easier to remove with cartridges out)
and try again
I am totally unfamiliar with asembly of the Printer. I do not believe I can perform this fix.
I am going to take the Printer to a repair facility.