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Colin Vincent
Colin Vincent, Engineer
Category: Printers
Satisfied Customers: 1544
Experience:  City of Guilds 224, Kyocera, IBM, Novell certifications. 24 years IT experience.
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Casnon i560 power light flashes long green followed by 5 flashes

Customer Question

Casnon i560 power light flashes long green followed by 5 flashes short orange. Shown as error 14. Printer will no print
Submitted: 8 years ago.
Category: Printers
Expert:  Colin Vincent replied 8 years ago.

Hi there

 

Can you try this reset procedure and let me know if it fixes the issue.

 

If it does get back to me as there is a caveat to the fix that needs to be addressed also.

 

Turn off the printer


Hold down the Resume button and hit the power button.
Continue to hold the Power button and release the Resume button.
Press the Resume button 2 more times then release both buttons.
The Green lights will flash and then shortly after stop blinking.
When the flashing lights are solid, press the Resume button 4 more times.
Then press the Power button and turn off the printer.

Then try it again.

 

Customer: replied 8 years ago.
Fix did not work, same as before.
Expert:  Colin Vincent replied 8 years ago.

Ok

 

Can you remove the print head and clean the contacts both on the head itself and the holder. (Head easier to remove with cartridges out)

 

and try again

Customer: replied 8 years ago.

I am totally unfamiliar with asembly of the Printer. I do not believe I can perform this fix.

 

I am going to take the Printer to a repair facility.

Expert:  Colin Vincent replied 8 years ago.
Ok no problem