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My HP Photosmart c5280-all-in-one is spinning and will not…

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My HP Photosmart c5280-all-in-one is...
My HP Photosmart c5280-all-in-one is spinning and will not print. I don't think it's something caught but rather that something keeps rotating moving the cartrigues back and forth.
Many thanks for your help.
Henry Millan
Submitted: 8 years ago.Category: Printers
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Answered in 1 minute by:
6/8/2010
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
James
James, Sr. Printers/Copiers Expert
Category: Printers
Satisfied Customers: 15,908
Experience: 20 years experience with IT, networks and office equipment.
Verified
Hi Henry,
What kind of noise is it making? Grinding, screesching...?
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Customer reply replied 8 years ago
grinding
Technician: James, Sr. Printers/Copiers Expert replied 8 years ago
Henry,

That means the printer is trying to initialize, but is not able to. The cause can be a physical obstruction, such as a paper jam, or a defective sensor that is telling the printer something is stuck inside.

Please remove the paper and any removeable parts (e.g. paper tray), and shine a flashlight into the printer. See if you can locate the cause of the jam and remove it - you can usually use a small pair of twizzers for that. If that doesn't work, you can also try short blasts of compressed air (using a duster) directly into the printer's feed channel.
If all this fails to work, the printer will need to be serviced.

Hope this helps,

James.
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