How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask mike6708 Your Own Question
mike6708, Technician
Category: Printers
Satisfied Customers: 735
Experience:  A+ certification
Type Your Printers Question Here...
mike6708 is online now
A new question is answered every 9 seconds

getting error message paper jam 077-901 and can not find any

This answer was rated:

getting error message paper jam 077-901 and can not find any paper anywhere

I believe you have a problem with some paper or remnants from the jam stuck in the the registration sensor area. To test the registration sensor, you need to enter Customer Diagnosis mode on the printer. To do this:

1. Power off the printer
2. Press and hold the UP and DN arrow keys while powering on the printer; the buttons may be released when the LCD indicates "Diagnosing".
3. LCD should indicate "Customer Mode" and "ESS Diag" (or something similar).
4. Press the DN arrow to display "IOT Diag"; press the ENTER button.
5. LCD should indicate "IOT Diag" and "Digital Input"; press the ENTER button.
6. Press the UP/DN buttons until the desired DI-xx is shown, then press the ENTER button to execute the test.

The test we want to run is the Regi-Sensor test -- DI-3. Press the up arrow until the LCD indicates "DI-3 OFF" then press the enter button. The LCD should now indicate "DI-3 L 0". If it indicates "DI-3 H 0", then there is indeed some paper jamming the regi-sensor area.

mike6708 and other Printers Specialists are ready to help you
Customer: replied 7 years ago.
where is the regi-senor area it says di-3ho

I've included an image (click here) that should help you understand where the registration sensor is located and where paper enters the sensor area. This view is from the paper tray area (tray removed) looking up, and into, the tray area. When you can toggle the regi-sensor positioner and get the display to change from L to H to L, continuously, then you've cleared the jam. The number will increment indicating how many times you've cycled the positioner


Please click accept if my answer has helped you so I can be paid for my efforts.
Positive feedback and bonuses are greatly appreciated but not necessary. Thank you.

Customer: replied 7 years ago.
thank you , thank you, XXXXX XXXXX