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my printer will not print in landscape mode. I just installed…

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my printer will not print...
my printer will not print in landscape mode. I just installed software on hp F4480 / yesterday i installed software on Photosmart c309g.. (because we have too many computers in our house and i needed a simple printer for my office .. thus the 4480.. but neither would print in landscape mode..

also.. what the heck does "thunking spooler... Read full answer
my printer will not print in landscape mode. I just installed software on hp F4480 / yesterday i installed software on Photosmart c309g.. (because we have too many computers in our house and i needed a simple printer for my office .. thus the 4480.. but neither would print in landscape mode..

also.. what the heck does "thunking spooler APIS from 32 to 64 process has stopped working" mean.. this has happened on my laptop that I am using now for business... our family HP upstairs.. and an ASUS pc upstairs.. (gaming mostly).. the ASUS and this laptop both have QB on them..
Submitted: 9 years ago.Category: Printers
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Answered in 1 day by:
3/17/2010
Technician: Carl Poersch, Engineer replied 9 years ago
Carl Poersch
Carl Poersch, Engineer
Category: Printers
Satisfied Customers: 1,017
Experience: 20 years hands-on experience in an Office equipment and computer environment.
Verified
Hi,

So what is your question/problem exactly?

Is it that you have a Vista 64 bit PC with an HP F4480 printer installed and it will not print landscape?

If so, what is the program you are printing from

Thanks

Carl
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Customer reply replied 9 years ago

It will not print in landscape orientation from quickbooks.. and it does not print at all from ms word.. it will print from websites.. such as bank statements.. and in doing this some were landscape and it did fine.. but if I have the option of putting it on landscape it prints the last page of a report only.. changing the font to an elongated size.

 

I also was asking about the "thunking spooler APIS from 32 to 64 bit process has stopped working" message window everytime I open a word program. this as been going on for some time now.. it will give the option of going online for a solution or just closing the window. There is no online solution that It can find.. so I just close the window and continue..when it would let me.. now it continues to the word program.. it just won't print..

Technician: Carl Poersch, Engineer replied 9 years ago
Quickbooks uses a pdf printer that will only print correctly if you have Quickbooks 2010 if you are running 64bit windows7 or 64bit vista. I have run into this problem with a client that just upgraded to windows 7.

What version of Microsoft Office / Word are you running. (2000, 2002, xp, 2003, 2007)??

the thunking message is from vista trying to print from a 32 bit version of MS office on a 64 bit error.

Often these crashed spooler problems are related to corrupt print drivers. Delete any old printers...

Let me know your office version. It will require a repair function to see if it clears it up.

if you have printers called document image or xps delete them also
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