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Colin Vincent
Colin Vincent, Engineer
Category: Printers
Satisfied Customers: 1544
Experience:  City of Guilds 224, Kyocera, IBM, Novell certifications. 24 years IT experience.
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I get Ink System Failure Oxc19a0013 message; I installed

Customer Question

I get "Ink System Failure" Oxc19a0013 message; I installed new cartridges, followed cleaning procedures on internet-- still no relief and no printing; HP tech is terrible to respond-couldn't get them to help.
CAM
Submitted: 7 years ago.
Category: Printers
Expert:  Robert Preston replied 7 years ago.
Hi,

This is a print head issue and a common problem with this model. To attempt to resolve it, do the following:

(1) Open the printer
(2) Remove the ink cartridges from the print head.
(3) Use cotton swabs dipped in hot water to thoroughly clean the print head.
(4) Repeat this until there is no ink residue coming off on the cotton swab.
(5) Once finished, allow to dry and replace the cartridges
(6) Try to print something now

If that does not work then you will need to contact HP to get a replacement print head. That will solve the problem.

Thanks,
Rob
Customer: replied 7 years ago.
Relist: Inaccurate answer.
what's the print head? What does it look like?
Expert:  Robert Preston replied 7 years ago.
Hi,

Why would you relist an answer you haven't even tried as inaccurate? It's not inaccurate.

The print head is what the ink cartridges sit in inside of the printer as I said.

Thanks,
Rob
Customer: replied 7 years ago.
Relist: Incomplete answer.
where and what are print heads?
Expert:  Colin Vincent replied 7 years ago.

The print head is the carriage the ink cartridges are located into. clean the contacts at the back of the carriage.

 

As Robert stated above

 

Qoute "The print head is what the ink cartridges sit in inside of the printer "