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Ask Robert Preston Your Own Question
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
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Have hp psc 1310 series printer. Will not print . Status error

Customer Question

Have hp psc 1310 series printer. Will not print . Status error message says "off Line".
Had previously been printing flawlessly, but suddenly after printing a document, printer would not stop printing until I pulled power. Then found out system had 12 docs in the que line. I was able to delete all 12 and ready to print when I saw the "status" read "off Line" and will not print. Copier works great, printer does not print at all
Submitted: 7 years ago.
Category: Printers
Expert:  Robert Preston replied 7 years ago.

Turn the printer off

Uninstall the printer & all related software

Restart your computer

Reinstall the printer

Then you should be able to print fine

Robert Preston
Customer: replied 7 years ago.

Your reply is all well and good, but just explain how I Uninstal the computer?


Robert Barrie

Customer: replied 7 years ago.
Reply # XXXXX unfortunately, I must be away from my computer for at least the next 6 hours, so I will be unavailable for any further replys until I return
Expert:  Robert Preston replied 7 years ago.

Ok -

Go to Start > Control Panel > Printers, right click on the PSC 1310 and remove it

Go to Start > Control Panel > Programs > Uninstall a Program and uninstall any programs related to the HP printer


Reinstall the printer