How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Robert Preston Your Own Question
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9561
Experience:  5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Type Your Printers Question Here...
Robert Preston is online now
A new question is answered every 9 seconds

How do I get my Brother printer back online

Customer Question

How do I get my Brother printer back online?
Submitted: 7 years ago.
Category: Printers
Expert:  Robert Preston replied 7 years ago.

Turn the printer off

Uninstall the printer & all related software

Restart your computer

Reinstall the printer

Then you should be able to print fine

Robert Preston
Customer: replied 7 years ago.
  • 1st, I would not have the slightest idea how to uninstall and reinstall anything... Not too computer-savvy... I have a guy come over to do all my computer stuff, but he is out-of-town and I need my printer now...
  • 2nd, do you think this has something to do w/ the router? I forgot to say that I work from a laptop...
Expert:  Robert Preston replied 7 years ago.

Most likely not anything to do with the router. Shouldn't be the problem.

You definitely need to reinstall it but it might be difficult to explain how to reinstall a network printer if you haven't done it.

Customer: replied 7 years ago.
I don't feel I should have to pay a $16 fee for an answer that did not help me at all. I don't know how to reinstall my printer, so this answer cannot solve my problem. I still will have to pay for a tech to come to my house and right the situation. I would be willing to pay an $8 service fee for your efforts. Plus, the turn-over time of 20+ hours is way too long...