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Freddy M.
Freddy M., Technician
Category: Printers
Satisfied Customers: 18398
Experience:  Years of IT and customer support experience
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AFTER CLEARING A PAPER JAM ON MY HP DESKJET 5940 PRINTER IT

Customer Question

AFTER CLEARING A PAPER JAM ON MY HP DESKJET 5940 PRINTER IT WOULD NOT PRINT. i WOULD COMMAND IT TO PRINT FROM COMPUTER AND IT WOULD NOT "PULL"
PAPER INTO POSITION TO PRINT. THE ONLY LIGHT TO BE ON IS THE ( OPEN AND SHUTDOWN) LIGHT.
Submitted: 7 years ago.
Category: Printers
Expert:  Freddy M. replied 7 years ago.
Turn off the printer
Then disconnect the power cable from it
Count to 70 and then as you are reconnecting the power cable hold down the stop/cancel button

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Customer: replied 7 years ago.
pulling out power plug, waiting 70 seconds and plugging back in did not work.
Customer: replied 7 years ago.
Customer

Followed tech;s instructions to start printer--nothing happened. I
understand nore people are looking at the problem. I am hoping they
can provide me with a solution
Customer: replied 7 years ago.
Customer

Followed tech;s instructions to start printer--nothing happened. I
understand nore people are looking at the problem. I am hoping they
can provide me with a solution. my email is:[email protected]