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I have a Oki C9650 Which is showing on the display 983 fatal…

Customer Question
I have a Oki C9650...
I have a Oki C9650 Which is showing on the display 983:fatal error, can you explain to me what this means, and how do I correct it?
Thanks
martin
Submitted: 8 years ago.Category: Printers
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Answered in 4 hours by:
12/2/2009
Technician: Robert Preston, Technician replied 8 years ago
Robert Preston
Robert Preston, Technician
Category: Printers
Satisfied Customers: 9,561
Experience: 5+ Years of Hardware Printer repair including installation and repair of Xerox MFP devices
Verified
Hi,

This error is an "Incompatible toner" error for using non-original Oki toner. The problem is the chip sensor cannot read the chip on the toner. So either the sensor is not working or the toner is defective.

Thanks,
Rob
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Customer reply replied 8 years ago
I know the problem is incompatible toner erro, I need Fixed the problem
Technician: Robert Preston, Technician replied 8 years ago
Hi,

If you "knew that" then why does your original question said "can you explain to me what this means" which is exactly what I did?

As I said, it's probably a bad toner cartridge. If it's not then the sensor inside of the printhead is not working and will have to be replaced.

Thanks,
Rob
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