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Will not turn over with key, Wheel turns, We have the new…

Customer Question
Will not turn over...

Will not turn over with key,

Mechanic's Assistant: Can you turn the steering wheel at all? And what about the key? Is it worn or damaged?

Wheel turns, We have the new and spare key

Mechanic's Assistant: What is the model/year of your Porsche?

2010 Cayenne

Mechanic's Assistant: Are you fixing your Cayenne yourself? What have you tried so far?

Yes, there's plenty of battery, feels like a security problem

Mechanic's Assistant: Anything else you want the mechanic to know before I connect you?

It worked fine 30 minutes ago

Submitted: 8 months ago.Category: Porsche
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Answered in 7 minutes by:
10/31/2017
Porsche Mechanic: Wolfgang, ASE Certified Technician replied 8 months ago
Wolfgang
Wolfgang, ASE Certified Technician
Category: Porsche
Satisfied Customers: 5,219
Experience: Ase Master Tech L1 L2 advanced diagnosis certified 15 yr technician
Verified

Thanks for choosing Just Answer . I'm Wolfgang here to help!!

I am confident we can resolve your problem together. Please
understand that I don't know your skill level. In most cases when you have a problem
with the way the vehicle performs, specialized tooling is required to acquire computer
data/information or engine testing results. We didn’t build these complicated vehicles; we
just diagnose and fix them. Also understand that I can't see, smell, hear, or touch the
vehicle either, so it may take a few replies to get to satisfactory results. Note there may be an issue where the complexity of the issue will require a Premium Service. This service will be an addition to the normal question cost. Usually it does not come down to this but keep in mind!! I am also going to direct you with the fastest, easiest and most common things to check first. Please be
patient and permit me to do what I do best.
I also try to give all of the information you may need, expecting a “positive rating” in
return. I will also continue assisting you after you have rated me, if necessary. If there
is any reason I cannot get a positive rating, please let me know why “in advance”, so I
can go another direction for you. I am sorry you’re having this problem; I’ll help you
through it.
Below is my first answer or request for more information. If you do not understand it, or you need more information from me, or need me to go in more detail.

when you place the key in the starter switch do the instrument light up with warning lights in the instrument cluster when the key is turned on?

thanks

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