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Our hayward sand pool filter is putting sand into the pool…

Customer Question
Our hayward sand pool...

Our hayward sand pool filter is putting sand into the pool and when I try to backwash it is only clear water.

Contractor's Assistant: Who manufactured the pool?

I do not know.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

The pump seems to be running fine, but we shut it off for now.

Submitted: 2 months ago.Category: Pool and Spa
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Answered in 1 hour by:
5/30/2018
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 2 months ago
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,320
Experience: Owner at Floridaco
Verified

Hello and welcome to Just Answer… My name is ***** ***** allow me a few moments while I do some research, my recommendation will appear shortly.

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 2 months ago

When sand or debris is going back into the pool it usually is due to cracked or broken lateral line inside the filter. In order to access those plastic lines, the filter needs to be disassembled internally and inspected closely. Any part that is cracked or broken needs to be replaced.

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 2 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 2 months ago

Hello... I would very much appreciate if you can take a few moments and reply to this email and let me know if you still require assistance, or should I proceed forward to closing out this question since it has been open for so long.

Thank you,

Dave

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 2 months ago

I was reviewing my open questions list and noticed this one has not been answered or replied to. Did you still need help with it or should it go back to customer service for proper processing?

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 1 month ago

Hello, I was reviewing my open questions and noticed this one has not been replied too, however I did respond with an answer back on May 30, 2018 and therefore I am wondering if that has resolved the problem you were experiencing. I would greatly appreciate a reply email, so I can complete this open question, or just let me know if you need further assistance, and I can continue to look for another solution.

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 29 days ago

I do apologize for these continuing follow-up messages, however since this question remains open and will only close out once the rating portion has been completed by you. Please assist me by taking a few moments to fulfill the rating requirement and this will satisfy the system.

Thank you so much, I sincerely ***** *****

Best,

Dave

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Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 1 day ago

Greetings...

I was reviewing my open questions and noticed this one has not been rated yet. If you could take a couple of moments and complete the 5 Star Rating which will close out the question I would appreciate it.

Thanks,

Dave

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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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