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Untex pool spa model spa-h-10-1 makes grinding noise. Intex…

Customer Question
Untex pool spa model...

Untex pool spa model spa-h-10-1 makes grinding noise

Contractor's Assistant: Who manufactured the spa?

Intex purespa tm

Contractor's Assistant: Do you plan on doing the work yourself?

Maybe

Contractor's Assistant: Anything else we should know to help you best?

E90 error but what makes that grinding noise

Submitted: 3 months ago.Category: Pool and Spa
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Customer reply replied 3 months ago
I yes
Customer reply replied 3 months ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call.
Customer reply replied 3 months ago
Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 3 months ago
Intex not untex
Answered in 5 minutes by:
4/1/2018
Pool and Spa Expert: Billy, Technician replied 3 months ago
Billy
Billy, Technician
Category: Pool and Spa
Satisfied Customers: 23,122
Experience: Licensed in Hydronics and Boilers
Verified

hello,

you have only 2 choices....

1 - the motor bearing is gone and needs a new motor.

2- the pump has broken a fin or got something inside the pump assembly.

Are you able to take this apart?

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Customer reply replied 3 months ago
No
Customer reply replied 3 months ago
Well does that mean I gave money with no helpful ways to get fixed
Customer reply replied 3 months ago
Do I get refund
Pool and Spa Expert: Billy, Technician replied 3 months ago

ok, the short story is the only 2 things that mechanically move and can cause this noise is the motor...which is fed by electricity, and the pump which is turned by the motor.

Often they are a one piece assembly, In order to fix we need to take this apart...which is why I asked if you could. Is there something you can do on your end to help?

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Customer reply replied 3 months ago
Will tell me how to get to that part?
Pool and Spa Expert: Billy, Technician replied 3 months ago

sure, just a moment...

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Customer reply replied 3 months ago
I can try if you help
Pool and Spa Expert: Billy, Technician replied 3 months ago

This is the intex part site...this is what I think you have but rely on you to verify..

see HERE

Also you can call Intex direct with model number and they can cross part info. Then I can assist on the replacement

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Customer reply replied 3 months ago
Ok
Customer reply replied 3 months ago
I just ordered a motor can I call when I’m ready to change it?
Customer reply replied 3 months ago
Can I get help when I’m ready to swap
Pool and Spa Expert: Billy, Technician replied 3 months ago

yes, you just take a look first at the unit....then respond back here for any questions. Main rule is make sure power is off.

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