Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

My hot tub is not heating even though I have replaced the…

Customer Question
My hot tub is...

My hot tub is not heating even though I have replaced the elements and the sensors

Contractor's Assistant: Who manufactured the hot tub?

I bought it from Hot springs. It is a Bengal

Contractor's Assistant: Do you plan on doing the work yourself?

What ever I can

Contractor's Assistant: Anything else we should know to help you best?

The circulation pump still works as does the jet pump

Submitted: 3 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 22 minutes by:
4/1/2018
Pool and Spa Expert: Bill, Technician replied 3 months ago
Bill
Bill, Technician
Category: Pool and Spa
Satisfied Customers: 111
Experience: Service Mgr
Verified

Hello,

In regard to sensors...is the flow switch making contact to enable the heater function?

Ask Your Own Pool and Spa Question
Customer reply replied 3 months ago
Where is the flow switch located?
Pool and Spa Expert: Bill, Technician replied 3 months ago

It varies depending on the spa pack..i will post a pic for you..

Ask Your Own Pool and Spa Question
Pool and Spa Expert: Bill, Technician replied 3 months ago

see this link HERE

Can you tell me if the water is circulating?

Ask Your Own Pool and Spa Question
Customer reply replied 3 months ago
I dont have one of those. My sensors go straight to the heating element housing. The water is circulating
Pool and Spa Expert: Bill, Technician replied 3 months ago

there has to be a pressure switch or flow switch in every unit...as that is what tells the heater it is ok to kick on. could you post a pic of the unit with door off?

Ask Your Own Pool and Spa Question
Customer reply replied 3 months ago
Says file is too big. Can't.
Pool and Spa Expert: Bill, Technician replied 3 months ago

lower left of circuit board almost bottom of cabinet..there should be a T with 2 wire to it..

Ask Your Own Pool and Spa Question
Customer reply replied 3 months ago
I have followed all wires from the circuit box and there are only the two that go to two sensors into the mechanism that has the heating elements. The rest go to power pumps and ozone sys box. I must have a different model than the one you are looking at. I have a tiger River Spa. it could be a Sumatra instead of the bengal.
Pool and Spa Expert: Bill, Technician replied 3 months ago

ok you have a pressure switch instead of flow switch. Do you get any blinking lights at start up?

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask poolguy810 Your Own Question
poolguy810
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1,675
1,675 Satisfied Customers
Experience: Servicing pools and all brands of spas for over 28 years.

poolguy810 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
My Model G Hot Springs Hot Tub is heating up but the jets will
My Model G Hot Springs Hot Tub is heating up but the jets will not come on....could this be due to a blown fuse in the ozonater?… read more
tomen99
tomen99
112 satisfied customers
I have an older model Hot Springs Prodigy tub and after
Rich I have an older model Hot Springs Prodigy tub and after draining and refilling my heater isn't working and there are no bubbles coming from the center drain. I've replaced all the filters and che… read more
canuck the pro
canuck the pro
262 satisfied customers
My name is ***** *****, I have 97 Sundance Rio (that I
Customer: Hello, my name is ***** *****, I have 97 Sundance Rio (that I bought very used). In recent weeks the circulation pump began running constantly. I had noticed rain water had leaked in and rai… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Having an issue with my 2005 tiger river spa Bengal M
Hello having an issue with my 2005 tiger river spa Bengal M model... The house I bought had this tub here so I have very little background info. I cleaned it out and refilled the tub... Ran it for a b… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
Trying to start up a bengal tiger river spa, jets and light
trying to start up a bengal tiger river spa, jets and light are working, but I'm not sure if the heater is working. Also, I can't find any reset switch on the heater. An extension part from the silver… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
I have a Tiger River Bengal hot tub (from 1999). It leaks
I have a Tiger River Bengal hot tub (from 1999). It leaks and doesn't heat. The leak is from the heater unit (Watkins No-Fault 6000). It seems that I should replace the heater to solve both these prob… read more
Poolservice123
Poolservice123
Owner
Associate Degree
489 satisfied customers
I have a hot springs jet setter that flashes the power and
I have a hot springs jet setter that flashes the power and ready lights on both the panel and side of tub. Any thoughts… read more
canuck the pro
canuck the pro
262 satisfied customers
Hi, I purchased a Tiger River Bengal Spa in March 1999. It's been operating perfec
Hi, I purchased a Tiger River Bengal Spa in March 1999. It's been operating perfectly until last winter when I had to replace the control panel. I only have one jet pump, but I was told that all repla… read more
canuck the pro
canuck the pro
262 satisfied customers
1993 Hot Springs Prodigy. Spa powers up after refill, circulation
1993 Hot Springs Prodigy. Spa powers up after refill, circulation pump, heater, and jet pumps run fine. Following day, temp reaches 104 F, jet pump starts, runs 5-10 secs then shut off and all power i… read more
canuck the pro
canuck the pro
262 satisfied customers
I have a platinum hot tub and just stared it up for the season
I have a platinum hot tub and just stared it up for the season (at a lake house) and I keep getting the dr and dr 4 error for low flow. I read many forums and drained and filled with the hose in the f… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
I have either a 2001 or a 2002 Tiger River Bengal Hot Tub that
I have either a 2001 or a 2002 Tiger River Bengal Hot Tub that I cannot get to heat. I have cleaned the filter. The jets work. I'm a novice at fixing it. I understand that there are three possibilitie… read more
Jerry
Jerry
Technician
High School or GED
310 satisfied customers
Hello! I have a Tiger River Bengal spa with heating problem.
Hello! I have a Tiger River Bengal spa with heating problem. I live in Stockholm, Sweden, and temp is freezing. I'm worried that something will freeze and break. Everything else works. Power, jets, li… read more
Poolservice123
Poolservice123
Owner
Associate Degree
489 satisfied customers
I have a MasterSpa LX 1050 for the past 5 years I have replaced
I have a MasterSpa LX 1050 for the past 5 years I have replaced the Main Circuit Board last week due to a lack of power going to the panel I had 117Volts on each hot lead and 230v total. The new board… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
I have a 2006 vintage Hawkeye/Barefoot spa (88MR). It is not
I have a 2006 vintage Hawkeye/Barefoot spa (88MR). It is not heating after a refill. The circulation pump runs, and cold water comes out of normal warm water jet. The panel displays 3 flashing dots. I… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
My heater circuit board went out on my Hot Springs Spa. I
My heater circuit board went out on my Hot Springs Spa. I bought a new up-graded board and installed it per the directions. Now the 110 circuit breaker pops whenever I switch it on. I removed the jump… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
i have a viking legacy II 2010 hot tub. recently lost power,
i have a viking legacy II 2010 hot tub. recently lost power, when power was restored hot tub will only heat up when jets are on full blast. won't maintain temp unless the jets are on full blast.… read more
TheHotTubGuy
TheHotTubGuy
483 satisfied customers
I have a Hot Springs hot tub. I live in Colorado, and, while
I have a Hot Springs hot tub. I live in Colorado, and, while it was nice and warm today, it's now freezing tonight and tomorrow. I drained the tub, and towards the evening I re-filled it and turned it… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Drained tub yesterday and when I tried to restart, flipped
Drained tub yesterday and when I tried to restart, flipped the breaker, all I get is ---- across the display. The jets do not come on. I have tried all the hints in the manual but no success. The mana… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x