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Trying to track a heating issue. We are newer spa owners, I…

Customer Question
Trying to track a...

Trying to track a heating issue

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

We are newer spa owners, I just found your site

Contractor's Assistant: Who manufactured the spa?

Its a sundance Tango

Contractor's Assistant: Do you plan on doing the work yourself?

Yes if possible

Contractor's Assistant: Anything else we should know to help you best?

I have tested the flo switch, it is good, the heater has come on but then shuts down, I feel its the high limit

Submitted: 4 months ago.Category: Pool and Spa
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Customer reply replied 4 months ago
I have a Tango Sundance Spa, The heater is failing. I have checked the flo switch, temp sensor and I did a check on the high limit/freeze sensor. I have the chart to test the resistance of that sensor to check it.
Answered in 1 hour by:
3/17/2018
Pool and Spa Expert: Bill, Technician replied 4 months ago
Bill
Bill, Technician
Category: Pool and Spa
Satisfied Customers: 111
Experience: Service Mgr
Verified

Hello,

Is 220v going to heater? Or the heater is not getting power?

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Customer reply replied 4 months ago
we are running on 110 15amp so the heater is running 110 volt 1kw
Customer reply replied 4 months ago
there are no codes, the heater did cycle on and I checked the amp draw on the heater. it was drawing 8 - 9 amps and then it stopped again. could the high limit be sending a bad reading? I have the chart to test the resistance on that sensor
Pool and Spa Expert: Bill, Technician replied 4 months ago

Ok so your issue is the heater loses 115v from a safety or control...NOT that is has proper power to heater but no heat?

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Customer reply replied 4 months ago
that seems correct
Pool and Spa Expert: Bill, Technician replied 4 months ago

Ok the choices start with the sensor inline to the temp control. Can you test that value of resistance to see what the sensor "thinks" the temp is?

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Customer reply replied 4 months ago
the sensor on the heater or the sensor in the filter area?
Pool and Spa Expert: Bill, Technician replied 4 months ago

The flow switch we can just bypass..(just for testing)....the sensor is the one we cannot bypass..it has to input a value for the temp...or wht it thinks the temp is.

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Customer reply replied 4 months ago
sensor is good, issue was a connection in the wire added by the previous owner having it serviced and the crimp was loose...
Pool and Spa Expert: Bill, Technician replied 4 months ago

So I assume then it was a wire in the sensor circuit since it had no error?

I am glad you tracked it down. Are you all set for now then?

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Customer reply replied 4 months ago
It is still intermittent
Pool and Spa Expert: Bill, Technician replied 4 months ago

is the sensor in the circuit that is spliced?

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Pool and Spa Expert: Bill, Technician replied 4 months ago

can you remove the sensor and ohm to your resistance chart? Then ohm the wire ends including splice?

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