Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

I have a balboa 500sz (older), breaker clicked (GCFI) and…

Customer Question
I have a balboa...

I have a balboa 500sz (older), breaker clicked (GCFI) and replaced the following: breaker, heater, and fixed leak in recirculation pump. Also, pump was jammed with couple of objects. Tub will come on, but won't heat up ...dry code. jet 1 doesn't seem to come on.

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

It hasn't been working for a year and daughter is home from college; so I am trying to fix it.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes, really no one in the area. Hoping it might be air lock, but I have tried to look at that also.

Contractor's Assistant: Anything else we should know to help you best?

What I have looked at is sensors misreading, but they are new with the heater.

Submitted: 5 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Customer reply replied 5 months ago
I disconnected sensor a and B from spa pac. Plugged back in and hot tub ran for 1 minute then shut down with "dry" error code.
Answered in 1 day by:
12/29/2017
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 5 months ago
TheHotTubGuy
TheHotTubGuy, Hot tub service and repair.
Category: Pool and Spa
Satisfied Customers: 483
Experience: I have 20+yrs experience manufacturing, repairing, and field servicing most brands of hot tubs.
Verified

Hello.

Is pump 1 connected to the heater? Does the motor come on and nothing pumps...or no motor, nothing on pump 1?

Or, do you have a smaller dedicated circulation pump for heating? If so, is it flowing through the heater?

Standing by.

Ask Your Own Pool and Spa Question
Customer reply replied 5 months ago
Recirculating pump is smaller and goes to heater. Pump 2 is working. It turns on in prime mode about 3 times , shuts down on third time with dr code and then dry code. Water level adequatel
Customer reply replied 5 months ago
Recirculating pump goes directly to the heater
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 5 months ago

I am sorry for the delay, I did not realise you replied yet.

I suspect you have a flow issue with the circulation pump/heater. You mention the sensors are new with the heater assembly so they are likely okay. Can you determine if the circulation pump is working? If not, we need to focus on that.

If so:

What I suggest you try is removing the heater connections at the heater or circuit board and disable the heater. Make sure the power is off and the connections are not touching anything when you power it back on. If you have the copper tabs, just remove the 3/8" nuts from the heater terminals and gently pry them up slightly so not touching.

Now restart the tub and let me know if you still get the dr code.

Standing by.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask poolguy810 Your Own Question
poolguy810
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1,675
1,675 Satisfied Customers
Experience: Servicing pools and all brands of spas for over 28 years.

poolguy810 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
I have just flocked my pool and need to vacuum to waste and
I have just flocked my pool and need to vacuum to waste and my jandy filter has no 'waste' setting. What setting do I use to vacuum to waste? … read more
David Bowden
David Bowden
Owner
999 satisfied customers
Had a new Haywood sand filter installed at time of pool
Had a new Haywood sand filter installed at time of pool opening (inground pool). Water appears clear but soon after I vacuum and allow pump to run sediment appears back on bottom of pool. Of note I am… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
Aux dv.2 open error on a lochinvar pool heater... how can I
Aux dv.2 open error on a lochinvar pool heater... how can I resolve... … read more
canuck the pro
canuck the pro
257 satisfied customers
I need to have the lining replaced in my medium sized
I need to have the lining replaced in my medium sized concrete pool, are there any reputable pool services companies located in Morristown Tennessee?… read more
David Hanger Jr
David Hanger Jr
Appliance Repair Technician
Appliance Repair
7 satisfied customers
When I opened my pool everything was great till I switched
When I opened my pool everything was great till I switched to filter. I have a DE3620. Once I changed over pressure on filter was about 10 psi. After 15 minutes it went to 20 PSi and I started having … read more
David Bowden
David Bowden
Owner
999 satisfied customers
My Honeywell BS 820 valve pilot works valve opens runs for
My Honeywell BS 820 valve pilot works valve opens runs for about five to 10 seconds then it turns off. I have jumper it out the start circuit so I have zero resistance through the electrical circuit t… read more
canuck the pro
canuck the pro
257 satisfied customers
I have a Hayward SP1593 which worked great for 12 yrs. We
I have a Hayward SP1593 which worked great for 12 yrs. We skipped a year and now it works but runs full for a minute or two then slows down to about half pressure. Pressure gauge goes from 12 to 0. An… read more
David Bowden
David Bowden
Owner
999 satisfied customers
Have hayward pool heater H150FD which has been running fine
have hayward pool heater H150FD which has been running fine the last 2 weeks. today started fine put temp up to 80, water temp around 76 from 70, when smelled propane. turned it off. what to do? … read more
Rick the plumber
Rick the plumber
Owner
9,857 satisfied customers
On my pool I have a System 3 Model S8M150 filter and Jandy
Hi,On my pool I have a System 3 Model S8M150 filter and Jandy JVA 2440 Max Torque valves. I drained the spa . Then we cleaned the filter now we cannot get it to prime. I have refilled the spa. … read more
David Bowden
David Bowden
Owner
999 satisfied customers
I have a Vari-Flo Xl. For some reason, it will not
I have a Vari-Flo Xl . For some reason, it will not backwashThe Waste value works and the Rinse Valve. Is it possible for you to troubleshoot the problem and give best solution to the problem.… read more
David Bowden
David Bowden
Owner
999 satisfied customers
I have a sn3 code on the hot tub and the pumps won't come on
I have a sn3 code on the hot tub and the pumps won't come on what do I to fix it selling the house and want to fix it asap … read more
David Bowden
David Bowden
Owner
999 satisfied customers
I am thinking about getting my appliance installer license
I am thinking about getting my appliance installer license for the state of texas. What books do I need to study for this. What about these online courses I see advertised that say they guarantee you … read more
David Bowden
David Bowden
Owner
999 satisfied customers
I bought a Hayward H400 natural gas heater but haven't
I bought a Hayward H400 natural gas heater but haven't installed it yet. I am confused about gas pipe size and specifically "single-stage" vs "2-stage" regulation. I hired an HVAC guy to do the connec… read more
David Bowden
David Bowden
Owner
999 satisfied customers
My haywood swimming pool heater wil sometimes ingnite and
My haywood swimming pool heater wil sometimes ingnite and sometimes not? What is my problem?… read more
Phil
Phil
Consultant to Engrs, Govt & Contractors
Degree, Mech Engr Technology
3,671 satisfied customers
I need to replace my spa pump and motor. The pump model # is
I need to replace my spa pump and motor. The pump model # is 06614000-5. I cannot find that model # online, I only can find(###) ###-####1040. Can I use that model # to replace mine? Also There is a c… read more
David Bowden
David Bowden
Owner
999 satisfied customers
My husband was trying to open our Gibraltar pool that uses a
My husband was trying to open our Gibraltar pool that uses a Hayward pump and he's having difficulty with the pump. No matter what position he puts the handle in (1st, 2nd, 3rd) he keeps getting water… read more
Cole
Cole
Sales/Purchasing/Support Manager
High School or GED
26 satisfied customers
How to use dicapool perlite in a Hayward DE4820 filter? Just
how to use dicapool perlite in a Hayward DE4820 filter? … read more
David Bowden
David Bowden
Owner
999 satisfied customers
I have a Hayward Super II pump. It was working. But now for
I have a Hayward Super II pump. It was working. But now for some reason I cannot get it to self prime. … read more
David Bowden
David Bowden
Owner
999 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x