Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

What would cause the jets to not come on, the spa has been…

Customer Question
What would cause the...

What would cause the jets to not come on

Contractor's Assistant: I'll do all I can to help. How long have you been dealing with this?

The spa has been closed since summer. went out today to clean drain and refill. when turned on the PR

Contractor's Assistant: Who manufactured the spa?

Indicator was on so i let it be. then after the PR went away i pushed the jets button lights up but does not come on

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

Not that i can think of

Submitted: 7 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 26 minutes by:
11/25/2017
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago
TheHotTubGuy
TheHotTubGuy, Hot tub service and repair.
Category: Pool and Spa
Satisfied Customers: 483
Experience: I have 20+yrs experience manufacturing, repairing, and field servicing most brands of hot tubs.
Verified

Hello. After or during the Pr mode, the jets should turn on if you press the jet button. Obviously they are not, so let's go over a couple common causes:

The pump is coming on, but is not pumping. Sometimes it's hard to hear and may just be an air lock situation. Other times the the pump is on, can't turn, and is humming because of a seized bearing. The humming will start/stop/start as the pump motor heats up and cools down if that is the case.

or

The pump is not getting power. This is usually a bad fuse on the circuit board.

Each pump will have a 25 or 30 amp fuse on the circuit board. If your system is capable of running 2 pumps, there will be 2 identical fuses usually adjacent to each other. Just swap them and see if your pump works. Or, replace the fuse and try that.

Determine which is your situation and we can troubleshoot if necessary.

Standing by.

Ask Your Own Pool and Spa Question
Customer reply replied 7 months ago
Ok, I will try the fuses but I had another thought, the spa has been shut off since June. It has gone below freezing the last few nites. Could the water have frozen
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

Certainly. That is potentially a much bigger problem!

If frozen you will have to thaw it out and cross your fingers. Place a small electric space heater in the equipment area. Close it back up and let it warm up in there. If you have a fully foamed tub, you may have limited success, but most of the time if nothing is broken it will thaw it out to try again. Leave the power to the tub off until you have warmed it up for a few hours.

A frozen pump will act like one with a seized bearing and hum the first 30 seconds or so after turning on.

IDK what issue you have exactly yet, but if frozen you must start there.

Standing by.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask poolguy810 Your Own Question
poolguy810
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1,675
1,675 Satisfied Customers
Experience: Servicing pools and all brands of spas for over 28 years.

poolguy810 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

184 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
I have a strong (costco) spa and just filled it up and i get
i have a strong (costco) spa and just filled it up and i get PR on the display (prime), the circulating pump not coming on low speed..i did had a DY code which relates to a flow issue show on the disp… read more
David Bowden
David Bowden
Owner
1,191 satisfied customers
I have an older TIger River Spa - Siberian. I forgot to turn
Hi Pearl. I have an older TIger River Spa - Siberian. I forgot to turn off the breakers before emptying it. When I refilled it there was a surge of air bubbles and then I had a blinking power light. T… read more
mattsoni
mattsoni
4 satisfied customers
I have an Artisian Island Spa. Santa Cruz model. The
Hello. I have an Artisian Island Spa. Santa Cruz model. The circulation pump and water fall work when powering up the spa and pr is shown on the display. After prime (pr) is finished the circulation p… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I recently drained and refilled my marquis reward spa. The
I recently drained and refilled my marquis reward spa. The heat light does not come on. I can't get it to go to standard mode. and I can't get the water to heat up. The ICE indicator is on which I und… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
My heater on my cal spa went out and tripped the breaker.
My heater on my cal spa went out and tripped the breaker. The spa sat for a few months with water and today I drained it and replaced the heater. I filled the spa and turned the breaker on and everyth… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
469 satisfied customers
I have a Tiger River Spa, the Sumatran N model. Recently,
I have a Tiger River Spa, the Sumatran N model. Recently, the water went cold, and I could not get it to heat. After following threads and discussions in this site and others, I tested and was able to… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
469 satisfied customers
I have a jetsett hot springs. I recently replace the water
Hi. I have a jetsett hot springs. I recently replace the water and everything worked fine for a couple of days. Now, I do not get a green light, and the red is not flashing. The water is staying warm … read more
Poolservice123
Poolservice123
Owner
Associate Degree
489 satisfied customers
I have a 4 person spa with 2 pumps and it only seems to heat
I have a 4 person spa with 2 pumps and it only seems to heat when big pumps are running. the circ.pumps runs but no heat. I did drain and clean spa and it was doing great before that. I did turn power… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a spa with an LX15 box and topside. Spa was built in
I have a spa with an LX15 box and topside. Spa was built in 1999. The model on the box though says LX30. Topside and pumps/heater have been replaced in last 1-4 years. I drained it this summer and jus… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I have a Hotsprings Jetsetter Model JJ. It has stopped
Hello. I have a Hotsprings Jetsetter Model JJ. It has stopped heating the water but everything else works. The Power and Ready lights flash. Do I just need a new heater?… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
469 satisfied customers
error code H H spa has been off and cooled down how do i
error code H H spa has been off and cooled down how do i reset error code? HH code is gone now I have error code 5 A it says PR which indicates to prime the jets but all buttons on spa are not working… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Hello! We have a 550 Gallon Vita Spa that we purchased last
Hello! We have a 550 Gallon Vita Spa that we purchased last year. We have always had problems getting the water balanced. Yesterday, I drained and cleaned the tub and refilled the water. We decided to… read more
Poolservice123
Poolservice123
Owner
Associate Degree
489 satisfied customers
Ive got a Sparform Odessey 2 series 3000 spa. Spa was working,
I've got a Sparform Odessey 2 series 3000 spa. Spa was working, woke up this morning to find an MCB fuse had tripped in house. After resetting fuse, checked the spa. Spa comes on at the control panel,… read more
Rusty
Rusty
Audio Video Technician
Associate Degree
2,070 satisfied customers
I live in the UK and have no electronic expertise at all. I
I live in the UK and have no electronic expertise at all. I have a problem with my HotSpring Sovereign spa, is there something simple I can do to fix it or must I call out an engineer? Here's my probl… read more
canuck the pro
canuck the pro
263 satisfied customers
Bullfrog spa. we were away for 10 days and came back to cloudy
Bullfrog spa. we were away for 10 days and came back to cloudy spa that won't heat up. It is giving me a dry message. Water level is fine. jets will run when I turn them on but turn off after a couple… read more
Jerry
Jerry
Technician
High School or GED
310 satisfied customers
I shut off our manhatton hot tub last night on the electrical
I shut off our manhatton hot tub last night on the electrical panel so we could drain, clean and refill the tub. The tub is now full and ready to heat up and use again. However, when I click the break… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a Cal Spas, purchased in 2006. I drained my hot tub
I have a Cal Spas, purchased in 2006. I drained my hot tub for the summer and just refilled Saturday. I always remove air from system after a refill. The motors work, but my Heat light does not come o… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Hi. I emptied my Sundance Cameo spa yesterday and refilled
Hi. I emptied my Sundance Cameo spa yesterday and refilled it, turned the power on and pushed the Jets 1 button and nothing, pushed it several more times... the Jets2 button works and the air button w… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x