Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

The house I bought has a Maax spa outside, installed in

Customer Question
The house I bought...

The house I bought has a Maax spa outside, installed in 2013.. There is no owners manual. How do I turn the pump off so I have remove the filter, and drain the spa/

Contractor's Assistant: Who manufactured the spa?

The control panel says Maax

Contractor's Assistant: Do you plan on doing the work yourself?

I was planning on it. We have had a very hard time getting service from the company that installed the spa and the pool,

Contractor's Assistant: Anything else we should know to help you best?

I haven't been able to locate an owners manual on line that walks through the control panel and its functions.

Submitted: 8 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 24 minutes by:
11/24/2017
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 8 months ago
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,318
Experience: Owner at Floridaco
Verified

Hello and welcome to Just Answer… My name is ***** ***** I will be assisting you today as well as providing a quick and straightforward solution to your specific question. Please allow me a few moments for some research and to confirm my recommendations, which will appear shortly.

In the meantime, if you have any more information you would like to add, ask additional questions, would like to make a comment, or would like to upload helpful photos, please use the reply box below. Thank you!

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 8 months ago

Here is a very good Maxx Spa troubleshooting guide to see if that helps. Normally the topside controller will have its own user manual. Maxx used Balboa or Gecko on a lot of their spas.

http://maax2010.covide.nl/cmsfile/15098

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 8 months ago

Here is a link for additional support on the controllers and systems.

http://maaxspa.com.au/support/

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 8 months ago

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

Ask Your Own Pool and Spa Question
Customer reply replied 8 months ago
The first link you sent is not active and the second requires a 2 day wait time to get an answer.
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 8 months ago

O​k I will open the question up to other experts who may be able to assist you further, if they are unable and you would like to continue, just let me know and I will try to help resolve your issue.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask poolguy810 Your Own Question
poolguy810
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1,675
1,675 Satisfied Customers
Experience: Servicing pools and all brands of spas for over 28 years.

poolguy810 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

185 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
My hot tub is giving me messages like heater flow fail,
My hot tub is giving me messages like heater flow fail, heater may be dry. Purge air run pumps. This is a new hot tub less than a month old. I have followed the manual but no luck. Any suggestions. Th… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
We have changed Pool Service companies and our new company
We have changed Pool Service companies and our new company is not familiar with the Aqualink APP. that I use as the homeowner. -They were here yesterday and manually entered the system on the Jandy to… read more
JustAnswer
JustAnswer
I have a Maax Spa used 2013 model #281SOUM How many gallons
I have a Maax Spa used 2013 model #281SOUM How many gallons does it hold? … read more
David Bowden
David Bowden
Pool and Spa Certified
1,318 satisfied customers
I have a Hayward super ii Pump in which the diffuser broke
I have a Hayward super ii Pump in which the diffuser broke into 3 pieces. I replaced the diffuser, impeller, impeller ring shaft seal assembly and diffuser gasket. Tested motor, ok. Re installed. It w… read more
James Hankins
James Hankins
Maintenance Supervisor/Account Manager
21 satisfied customers
I purchased a house with a pool and an AquaLink RS control
I purchased a house with a pool and an AquaLink RS control system. I think it is probably as old as the house, (15 years) and I have an owners manual for the system but there is a four (4) button cont… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I have a Maax Spa, Rio model, purchased in 2002. I have just
Hi, I have a Maax Spa, Rio model, purchased in 2002. I have just emptied and refilled the spa after I discovered a leak at the join where the pipe leads into the heater unit. The spa had half drained … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an Aqualink Rs4. The Spa emptied itself last night
I have an Aqualink Rs4. The Spa emptied itself last night for no apparent reason. I tried to put it into Spa Fill mode, with the Controls in Service mode, but the intake valve should rotate to to take… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I have an inground pool and spa with a Jandy Lx heater. For
I have an inground pool and spa with a Jandy Lx heater. For some reason when I set the temp for my spa it will also heat my pool to the same temp. ie: if my pool temp is set to 80 degrees and my spa i… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I purchased an easy touch upgrade control board to replace
I purchased an easy touch upgrade control board to replace my CP3400 controls board on my shared pool/spa system. I also have installed a Pentair VF-3050 variable speed pump in my system thru a Intell… read more
Pool Dr. Aaron
Pool Dr. Aaron
27 satisfied customers
Several years ago my Jandy Aqualink RS One Touch wall mounted
Several years ago my Jandy Aqualink RS One Touch wall mounted pool pump/heater controller stopped working. For a month or so the display was doing odd things and not responding all the time. It finall… read more
poolofficial
poolofficial
Business Owner
51 satisfied customers
I was out of town for three weeks. I had not used my remote
I was out of town for three weeks. I had not used my remote for several months. When I came home, I had a $535 propane bill. When I checked the remote, the heat was enabled for both the pool and spa. … read more
aquaman
aquaman
Bachelor\u0027s Degree
57 satisfied customers
Can a relay be installed on a Rheem 5650ti-e swimming pool
Can a relay be installed on a Rheem 5650ti-e swimming pool heat pump to switch valve actuators?… read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
I have a Jandi RS8 pool and spa controller with a Jandi JI
I have a Jandi RS8 pool and spa controller with a Jandi JI spa side controller. My spa and pool equipment is sporadically coming on, e.g. in the middle of the night or day the spa blower will start ru… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
Recently bought a older home with pool and spa equiped with
Recently bought a older home with pool and spa equiped with JXXXXX XXXXXte 2 heater and contolled with Aqualick RS model # XXXXX Pool filter and pump running fine. Spa has separate pump and filter. Pi… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a jandy aqualink with pool/spa function. When the spa
I have a jandy aqualink with pool/spa function. When the spa function is turned on from the inside controller the jandy valves move correctly but then the pump shuts down. When I go the outside contro… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I have an Aqualinkrs4. I cant program it (set date, time,
I have an Aqualinkrs4. I cant program it (set date, time, etc) and it says "water sensor is open."… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I just purchased a home outside of Phoenix with a pool. Its
I just purchased a home outside of Phoenix with a pool. It's my first pool, and I have a few questions. The pool is a pebble-tec with a spa that flows into the pool with a water feature. The pool equi… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I recently bought the house and I have a pool spa combination
I recently bought the house and I have a pool spa combination with the spa above the pool and drains into the pool when the pumps is on for filtration. At night the spa empties to a level of the jets … read more
PitschPlumbing
PitschPlumbing
master plumber
Master Plumber
185 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x