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I just installed a hot tub with two gecko pumps. pump 1

Customer Question
I just installed a...

I just installed a hot tub with two gecko pumps. pump 1 works and jets on left side work, but pump 2 just makes a clicking sound when turned on. gecko control panel gives a flow sensor warning.

Contractor's Assistant: Who manufactured the hot tub?

Futura spas

Contractor's Assistant: Do you plan on doing the work yourself?

At the moment anyway

Contractor's Assistant: Anything else we should know to help you best?

Thats pretty much it

Submitted: 8 months ago.Category: Pool and Spa
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Answered in 3 days by:
11/21/2017
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago
TheHotTubGuy
TheHotTubGuy, Hot tub service and repair.
Category: Pool and Spa
Satisfied Customers: 483
Experience: I have 20+yrs experience manufacturing, repairing, and field servicing most brands of hot tubs.
Verified

Hello. I will do my best to help you with your pump/flo problem. Are you still having your issue with your hot tub? If so, please respond and please add any additional info that may be helpful.

Is this a brand new hot tub?

Standing by.

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Customer reply replied 7 months ago
it is brand new
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

Okay thank you.

Do you know the make/model and is it a 2017 model?

Did you get it completely assembled and ready to fill? Has anyone opened the control box and plugged/unplugged/moved any of the equipment cords from where they were originally plugged in? Anything like that at all?

Is the tub full and ready to power up?

Standing by.

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Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

Does the motor that clicks run and not pump or is there nothing after the click?

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Customer reply replied 7 months ago
There is nothing after the click
Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

When you activate the pumps does the indicator light light up at the jet buttons?

Is pump 1 working in low and high speeds?

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Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

Is this something Futura Spas should cover under warranty?

At this point you will need to access the equipment compartment by removing a panel. Either the pump that clicks is not working (fuse/not plugged in) or it's running very quietly and not primed and pumping. Also, pump 1 should be enabling the the tub to heat, eliminating the flo error.

Is that something you are comfortable with. You may have open the control box to check a fuse or connections.

Standing by

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Pool and Spa Expert: TheHotTubGuy, Hot tub service and repair. replied 7 months ago

I recommend you contact Futura Spas and have them send a service tech to assist you. You may have a simple issue with cord unplugged, fuse, or a programming issue with the control system not allowing pump 2 to function. Being a new unit and not being able to see it or work on in person, I am a little uncomfortable proceeding. I hope you understand. I am going to opt out and wish you best and a happy Thanksgiving. I am sorry for your trouble.

Here is their contact info. If you bought from a dealer I would contact them.

If you need help with product information, installation assistance, or need replacement parts please call our consumer hotline or email us at: 1-***-***-*******@******.*** www.futuraspas.com/support

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