Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

I have a 2007 Solana SX Spa, Serial SX1L3051. It has a

Customer Question
I have a 2007...

I have a 2007 Solana SX Spa, Serial SX1L3051. It has a flashing "READY" light in the top right corner of the control head display. The buttons are unresponsive, and neither the circulation or heating systems will operate. What is the testing procedure to rule out all of the sensors? What are the expected values for the test points on the mainboard?

Contractor's Assistant: Who manufactured the spa?

Solana is made by hotsprings, I think.

Contractor's Assistant: Do you plan on doing the work yourself?

Yes

Contractor's Assistant: Anything else we should know to help you best?

You are a bot, aren't you?

Submitted: 10 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 6 hours by:
10/1/2017
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,325
Experience: Owner at Floridaco
Verified

T​he Ready light indicates there is a control sensor open somewhere. The recommendation from Hot Springs is to contact an authorized service tech. However if you are able to perform some basic procedures you can bypass the sensors you suspect are the problem simply by jumping them and see if the problem is corrected, if so bad sensor. Buttons being unresponsive sounds like a tripped breaker or GFCI of blown fuses. I would also make sure any air trapped in the system is removed as that can set of these sensitive sensors.

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

Hello… Thank you for using Just Answer, my name is ***** ***** I will be assisting you today as well as trying to find a quick and simple solution to your specific question.

All my responses are designed to be helpful, insightful, and any guidance or suggestions are based from the information that you have provided on your post above, with the intent of trying to save you time, money, and headaches.

I have found in many cases it has always been better if we can establish an effective way of communicating, since either of us may have some additional information or questions that may be necessary in resolving the problem you are experiencing, also uploading clear photos will greatly help us both.

After I have completed my research and provided my response to your question, all I ask in return is that you quickly and favorably complete the 5 Star Rating when it appears, so I may receive full credit for my answer, advice, and recommendations.

However, if you feel I have not been very helpful or the answer I provided was not what you were expecting, then please DO NOT RATE ME BAD OR POORLY (1 or 2 stars), it is best for both of us if you just ask me again to continue looking for more information or another possible solution. If I am unable to provide a better response, I can OPT OUT of your question, which will open it up for another expert that might be able to provide more assistance on this issue. Keep in mind that once I have been rated, it does not end our conversation. You can always come back later and ask me a follow up question, if you believe it has relevance on this issue. I appreciate your understanding and cooperation of this request.

Please note that there is only do so much I can do from my computer and I may not be able to help you resolve or fix this problem, especially if it becomes apparent that a qualified service provider should be contacted to perform additional testing, diagnosing, troubleshooting, and has the required tools to make the necessary repairs.

Is there any additional information you would like to add that was not mentioned before?

Ask Your Own Pool and Spa Question
Customer reply replied 10 months ago
I was hoping you could help me test all of the control sensors, so that I would not have to call an authorized service tech.
-Once the spa is plugged in, power reaches the board, no pumps or heater power on, the control head is powered up, it displays the minimum temp of 80F and a blinking ready light, about 20sec later the board turns the control head off.
+110AC power is still available to the board, No breakers are tripped. There are two ceramic fuses on the board, both are good, and I measure 110ac across them when the spa is plugged in.-There are three sensors, two temperature, one pressure. All of them vary their resistance in response to their purpose. Shorting or Bridging them each in turn has no effect.
Removing each in turn from the circuit generates the corresponding error code from the USER manual troubleshooting chart on the control head display, while it is on.-I need to know what the expected values for each of the sensors are at a given temp or pressure, as one of them could be out of range.
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

Bypassing the sensors will identify/verify if they are the problem or not. I am not able to help you test each item and walk you through troubleshooting procedures, that would require a lot of time and at a premium service rate. I am here to offer answers to your question and try to pinpoint where the problems should be focused as the causes and possibly a simple repair. If you are not able to determine what to test or how to identify a part, that will require a service provider to be present to actually work on the spa and diagnose the problem.

I am trying to help save you some time and money by not guessing what might be he cause. Spa 's in general are a major pain to troubleshoot because the problem may be related to several components that require in depth knowledge and time to identify which I can not do from a computer.

I will continue to try and offer some insight as to what is causing the error.

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

What repairs or service did you perform prior to the problem?

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

Here is a link to an excellent troubleshooting guide that might help locate the problem

https://www.geckodepot.com/fichiers/documentsProduits/GDA/en/TSPA-MP%20Techbook.pdf

Ask Your Own Pool and Spa Question
Customer reply replied 10 months ago
I can identify and locate parts.
I need you to lay some knowledge on me that didn't come from a google search.
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

I have been trying to do just that, but I have nothing in front of me for reference, no photos, and no additional information. Everything you have said and tried has not worked and I still believe you have a electrical communications issue, that Hot Springs recommends contacting a authorized service provider. Jiggling wire connectors, testing for voltage, verifying breakers, GFCI's, and fuses are all good, bypassing sensors and switches is about as far as you can go. I want to continue to try and help but I am not sure how else I can?

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 10 months ago

At this point I will defer to other experts that might be able to help solve this problem. If they are unable you would like me to continue trying, let me know and I will do so.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David Bowden Your Own Question
David Bowden
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,325
1,325 Satisfied Customers
Experience: Owner at Floridaco

David Bowden is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

185 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
We have an old Hotspring Prodigy spa with serial # *****
We have an old Hotspring Prodigy spa with serial # ***** What does this tell me? Is it possible to get slats for the shell or an equipment door? … read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
I have a marquis spa, runs intermittently now, display is showing a 70, 72, 21, and then 2
I have a marquis spa, runs intermittently now, display is showing a 70, 72, 21, and then 24 on start up...also while running at times. Will run for a little while after shutting off power then sometim… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Hi. I have a Coleman 2007 471 Deluxe spa. The circuit breaker
Hi. I have a Coleman 2007 471 Deluxe spa. The circuit breaker was off, so I flipped it back on and spa read 100 114 28 240 HOT. I turned breaker back off. Any idea?… read more
AssuredElectrical
AssuredElectrical
Electrical Contractor
High School or GED
332 satisfied customers
I have a Clearwater spa. The tub wont go on and has the message
I have a Clearwater spa. The tub won't go on and has the message "hot" on the screen. I turned it off and back on and the board went through a series of messages: 100, 114, 28, 240, hot. I went to the… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I have a 2003 Cameo 850 spa which I found shut down with the
I have a 2003 Cameo 850 spa which I found shut down with the J1 & J2 connector wiring burnt at the circuit board. I replaced the connectors and the spa ran up to temperature and all controls operated … read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I own a Hotspring Jetsetter Model JJ. Its about 8 yrs old.
I own a Hotspring Jetsetter Model JJ. It's about 8 yrs old. The other day I noticed that the water had assumed ambient temp, and the ready light isn't on. The power light is on and steady. The owner's… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
hello my spa will slowly heat up past the set point, i have
hello my spa will slowly heat up past the set point, i have it set on 80 and within ten days it will creep up past 100, i have a calspa model number m-06-a734bm-34, and i believe it was purchased in 2… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a Bengal Tiger River spa also and the heater is not
I have a Bengal Tiger River spa also and the heater is not working. I push the reset button but sill won't kick on. I looked at the circuit board and the green light is on but the red light is not. I … read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I have a Solana SX hot tub and I have been having trouble with
I have a Solana SX hot tub and I have been having trouble with it. We have replaced the Jet motor (WaveMaster6000) and the flow and temp sensor. We get a error on the screen of :=:=:=: and that's it. … read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Our spa is a tiger River Sumatran Model N installed 8-07, operating
Our spa is a tiger River Sumatran Model N installed 8-07, operating on 240V. Worked fine until 2 weeks ago. No heat. All circuits work except heater. Here is what I have done so far. Shut off GFCI cle… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I I have a Sundance Spa model J220 year - 06. Serial # XXXXX 0zr9lxd-100247485-0806 It
I I have a Sundance Spa model J220 year - 06. Serial # XXXXX 0zr9lxd-100247485-0806 It won't heat past 104. I want it to hit 108-110 I saw an answer that was "locked" to another spa where you used som… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
spa will turn on at odd times besides when the timer is set
spa will turn on at odd times besides when the timer is set for. also will not heat up to desired temp most of the time.… read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
We have a 8 button top control coleman i press the jets to
We have a 8 button top control coleman i press the jets to turn on it runs about 5-10 and shuts off i try to set time and heat it displays SNS and SBY can u help… read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
I have a 97 Landmark, power on light is fast flashing along
I have a 97 Landmark, power on light is fast flashing along with two lights on the large printed circuit board (green - limit ok and red - heater on). I have by passed the P/C board to run the circula… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a 2007 solana hot tub SX (Model Y) 3 jet seats with
I have a 2007 solana hot tub SX (Model Y) 3 jet seats with a cool down seat. The jets work on low, but when you put it on high, they kick on for about half a second and then kick back off. I have chec… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
I have a 2006 vintage Hawkeye/Barefoot spa (88MR). It is not
I have a 2006 vintage Hawkeye/Barefoot spa (88MR). It is not heating after a refill. The circulation pump runs, and cold water comes out of normal warm water jet. The panel displays 3 flashing dots. I… read more
TheHotTubGuy
TheHotTubGuy
Owner
220 satisfied customers
I have a solana spa and it shows HL on the control panel and
I have a solana spa and it shows HL on the control panel and it wont heet the water past 100 degrees if that. Its a model X… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Spa found off, circuit breaker tripped. When breaker is put
Spa found off, circuit breaker tripped. When breaker is put back on, display shows 4 dashes (----). When breaker is turned off then on again, pumps start and display cycles 100 deg, 80 deg, cool, ice … read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x