How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask poolguy810 Your Own Question
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
32482502
Type Your Pool and Spa Question Here...
poolguy810 is online now
A new question is answered every 9 seconds

Irma came to visit so I turned off power to my Via spa L200

Customer Question

Irma came to visit so I turned off power to my Via spa L200 series. I've drained it cleaned it out; in addition I took the filter out cleaned it. When I turned the power on it gave flo and a picture of the filter. I took the filter out and it started to bubble then stopped..now it says H1L1
JA: Who manufactured the spa?
Customer: Vita
JA: Do you plan on doing the work yourself?
Customer: Depends but I'll try the kiss method
JA: Anything else we should know to help you best?
Customer: What other troubleshooting thing should I try?
Submitted: 1 month ago.
Category: Pool and Spa
Expert:  David Bowden replied 1 month ago.

T​he FLO error code is usually from a flow switch not being closed. The H1L1 is usually a high limit sensor being tripped. Both of these are most likely from have air trapped in the system. It is easy for air to enter a drained spa and when you took out the filters.

Expert:  David Bowden replied 1 month ago.

Hello… Thank you for using Just Answer, my name is ***** ***** I will be assisting you today.

From the information you’ve provided, I will try to find a quick and simple solution to your specific question. All my responses are designed to be helpful, insightful, and any guidance or suggestions are based from the information you have provided on your post above, with the intent of trying to save you time, money, and headaches.

I have found in many cases it has always been better if we can establish an effective way to communicate, since either of us may have additional information or questions, that may be necessary in resolving the problem your experiencing, and uploading clear photos will greatly help us both.

After I have completed my research and provided my response to your question, all I ask in return is that you quickly and favorably complete the 5 Star Rating when it appears, so I may receive full credit for my answer, advice and recommendations. I appreciate your understanding and cooperation of this request.

Please note that I may not be able to resolve this problem, especially if it becomes necessary for a qualified service provider to be contacted to perform additional testing, diagnosing, or troubleshooting.

Is there any additional information you would like to add that was not mentioned before?

Expert:  David Bowden replied 1 month ago.

If you have already added water, remove the filters and place a garden hose down the filter ports. Back the hose up with a rag to prevent blowback. While the hose is filling up the filters, run the pumps and see if you can remove the air. Some filters have air release valves built onto them. If not and the errors don't improve you may need to crack a quick fitting to let the air out.

Expert:  David Bowden replied 26 days ago.

Greetings… Just following up to see if you were still needing some help answering your question?

Thanks,

Dave

Expert:  David Bowden replied 9 days ago.

Greetings… Just following up to see if you were still needing some help answering your question? If this information was helpful you can close out this question simply by completing the rating questionnaire when prompted.

If you are still having problems that my response and recommendations were unable to resolve, just let me know and I will continue looking for another possible solution, however I do ask that you please do not complete the rating until I have had a chance to do some further research.

Thanks,

Dave