Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

We are installing a 2004 island spa cayman 38 and we are…

Customer Question
We are installing a...

We are installing a 2004 island spa cayman 38 and we are getting a E9 code. can you tell me what that is

Contractor's Assistant: Who manufactured the spa?

Artesian

Contractor's Assistant: Do you plan on doing the work yourself?

If we can

Contractor's Assistant: Anything else we should know to help you best?

Just need to know the E9 code

Submitted: 11 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 3 hours by:
9/9/2017
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 11 months ago
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,325
Experience: Owner at Floridaco
Verified

M​ost likely the E9 error code is for a failed prime. Artisan doesn't explain too much about this code, but I would look to see if the prime didn't take 100% or you have air in the system.

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 11 months ago

Hello… Thank you for using Just Answer, my name is ***** ***** I will be assisting you today.

From the information you’ve provided, I will try to find a quick and simple solution to your specific question. All my responses are designed to be helpful, insightful, and any guidance or suggestions are based from the information you have provided on your post above, with the intent of trying to save you time, money, and headaches.

I have found in many cases it has always been better if we can establish an effective way to communicate, since either of us may have additional information or questions, that may be necessary in resolving the problem your experiencing, and uploading clear photos will greatly help us both.

After I have completed my research and provided my response to your question, all I ask in return is that you quickly and favorably complete the 5 Star Rating when it appears, so I may receive full credit for my answer, advice and recommendations. I appreciate your understanding and cooperation of this request.

Please note that I may not be able to resolve this problem, especially if it becomes necessary for a qualified service provider to be contacted to perform additional testing, diagnosing, or troubleshooting.

Is there any additional information you would like to add that was not mentioned before?

Ask Your Own Pool and Spa Question
Customer reply replied 11 months ago
I asked also for a manual. Do you have one you can send me
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 11 months ago

The manual is available from this link under 2004 Island

http://www.spaparts123.net/artesianmanuals.html

Ask Your Own Pool and Spa Question
Pool and Spa Expert: David Bowden, Pool and Spa Certified replied 11 months ago

If you need additional help let me know,

Thanks

Dave

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask David Bowden Your Own Question
David Bowden
David Bowden
David Bowden, Pool and Spa Certified
Category: Pool and Spa
Satisfied Customers: 1,325
1,325 Satisfied Customers
Experience: Owner at Floridaco

David Bowden is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

185 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
We had an electrical surge and hot tub stopped working.
We had an electrical surge and hot tub stopped working. Electricity is fixed, is there a reset button ?? … read more
Cole
Cole
Sales/Purchasing/Support Manager
High School or GED
26 satisfied customers
We have a artesian spa and the hl error code is on the pad,
We have a artesian spa and the hl error code is on the pad, the gfi breaker is tripping when I have the remote high temp probe plugged into the circuit board … read more
David Bowden
David Bowden
Pool and Spa Certified
1,325 satisfied customers
Just got a new Nevis island spa, do I need to run on 12 hr
Just got a new Nevis island spa , do I need to run on 12 hr so both filters run for 12 hrs apiece from factory, or set to 24 hr? … read more
David Bowden
David Bowden
Pool and Spa Certified
1,325 satisfied customers
Can you tell me what kind of cover you recommend for a South
Can you tell me what kind of cover you recommend for a South Seas model 850 spa? We live in the northeast and are concerned about the weight of a big snowstorm damaging the cover. Also, do you have an… read more
Cole
Cole
Sales/Purchasing/Support Manager
High School or GED
26 satisfied customers
I have an Artisian Island Spa. Santa Cruz model. The
Hello. I have an Artisian Island Spa. Santa Cruz model. The circulation pump and water fall work when powering up the spa and pr is shown on the display. After prime (pr) is finished the circulation p… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I just bought a house and it has a artesian island series
I just bought a house and it has a artesian island series hot tub that came with it. I don't have a manual and I need to know how much water it holds so I can provide that info to our local spa guy so… read more
Webb-Guy
Webb-Guy
Maitenance Supervisor
Associate Degree
3,363 satisfied customers
I have an older( 2007?) Artesian Island Spa. the control
I have an older( 2007?) Artesian Island Spa. the control panel has a screen with 4 vertical button to the right of the screen. It seemed to be operating fine until some guests used it last week and no… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an artesian sp type santa cruz. The cascade waterfall
I have an artesian sp type santa cruz. The cascade waterfall doe not give any water and the jacuzzi goes on DR of Dry. Serveral startups want help. Everthing works incluse the air jets … read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
My spa top control is locked, I cannot get it unlocked. JA:
my spa top control is locked, I cannot get it unlocked. … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a Cayman Series Sundance Spa. Manufactured in 2005.
I have a Cayman Series Sundance Spa. Manufactured in 2005. The pump and motor are running but the spa will not heat. There is a flashing FL 1 on the control panel. What does this mean?… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an Artesian Antigua spa with 2 6 hp pumps, a 2 speed
I have an Artesian Antigua spa with 2 6 hp pumps, a 2 speed and a single speed, low speed hummed and found that capacitor swollen and replaced, spa worked fine again. A few weeks later I noticed that … read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
My 2010 artesian island spa displayed ohd on the panel today
My 2010 artesian island spa displayed ohd on the panel today and everything is on an running and will not turn off by control panel. Any suggestions? I had a new circuit board, heater assembly,& circu… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have an artesian spa in a new house I recently moved into,
I have an artesian spa in a new house I recently moved into, and I would like to locate the manual to double check how to handle the control panel programming… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a Sundance spa installed in 2004 and never had any issues
I have a Sundance spa installed in 2004 and never had any issues or problems. Just had my home inspected because its for sale and the inspector wrote a safety hazard because the light in spa stayed on… read more
canuck the pro
canuck the pro
281 satisfied customers
just moved our hot tub, a 2011 dove canyon to a new location.
Hi just moved our hot tub, a 2011 dove canyon to a new location. Want to give it a good cleaning. Removed filters and filled hot tub. The plan was to fill, heat it up and use a product called spa purg… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
My control panel is locked, how do I unlock it, 2014 model
My control panel is locked, how do I unlock it, 2014 model artesian spa, island spas model Antigua… read more
Pool Dr. Aaron
Pool Dr. Aaron
27 satisfied customers
i have a 2005 or 2006 island hot tub (made by artesian) cant
i have a 2005 or 2006 island hot tub (made by artesian) can't get temperature to go over 80 degrees. kids played with setting and not sure what they did. i know heating elemenet is working because it … read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Hello, I have a 2004 Artesian Platinum Spa, Harron Model, Serial
Hello, I have a 2004 Artesian Platinum Spa, Harron Model, Serial #52811. A few weeks back it stopped working properly, so I shut it down and drained it because I did not have the time to fix it then. … read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x