Pool and Spa

Questions about pool repair? Ask an Expert online.

Ask an Expert,
Get an Answer ASAP!

My handy pool heater is not turning on. It's showing failed…

Customer Question
Hey there My handy...

Hey there My handy pool heater is not turning on. It's showing failed stat enabled, and failed fulelink

Contractor's Assistant: Who manufactured the pool?

Premier Pool and Spa

Contractor's Assistant: Do you plan on doing the work yourself?

I was hoping to see if there was an easy troubleshoot answer

Contractor's Assistant: Anything else we should know to help you best?

The heater has worked amazingly in the past never have had a problem its only 3 years old

Submitted: 11 months ago.Category: Pool and Spa
Show More
Show Less
Ask Your Own Pool and Spa Question
Answered in 2 minutes by:
9/9/2017
Pool and Spa Expert: Rick, General Contractor replied 11 months ago
Rick
Rick, General Contractor
Category: Pool and Spa
Satisfied Customers: 24,609
Experience: Licensed construction supervisor with 35+ yrs. experience.
Verified

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. What's the model number of your Jandy heater?

Ask Your Own Pool and Spa Question
Customer reply replied 11 months ago
JXI
Customer reply replied 11 months ago
JXI400N
Pool and Spa Expert: Rick, General Contractor replied 11 months ago

The vent temp sensor needs to be replaced and the unit should be checked out by a pro since this type of failure is indicative of a combustion problem.

Ask Your Own Pool and Spa Question
Was this answer helpful?

How JustAnswer works

step-image
Describe your issueThe assistant will guide you
step-image
Chat 1:1 with a pool and spa expertLicensed Experts are available 24/7
step-image
100% satisfaction guaranteeGet all the answers you need
Ask poolguy810 Your Own Question
poolguy810
poolguy810
poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1,675
1,675 Satisfied Customers
Experience: Servicing pools and all brands of spas for over 28 years.

poolguy810 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

Thank you so much for taking your time and knowledge to support my concerns. Not only did you answer my questions, you even took it a step further with replying with more pertinent information I needed to know.

RobinElkton, Maryland

< Previous | Next >

Meet the Experts:

poolguy810

poolguy810

owner - pool and spa service company

1,675 satisfied customers

Servicing pools and all brands of spas for over 28 years.

Jerry

Jerry

Technician

310 satisfied customers

owned and operated spa and pool retail store for 12 yrs

PitschPlumbing

PitschPlumbing

master plumber

185 satisfied customers

Factory Authorized service for Rheem, Raypak, Jandy and Laars pool heaters. Gas licensed

spaman101

spaman101

spa/hot tub technician

125 satisfied customers

Spa repair and troubleshooting ..

Charles

Charles

Technician

38 satisfied customers

20 years experience

Poolscaper

Poolscaper

Pool and Spa Installer

26 satisfied customers

I own & operate a full service Pool & Spa Const.~ Service~Retail store

answersmadeeasy

answersmadeeasy

Pool Technician

13 satisfied customers

Experienced in pool and spa equip, heaters, salt systems

< Previous | Next >

Related Pool and Spa Questions
My caldera spa main jets doesnt work nor does the heater : I
my caldera spa main jets doesnt work nor does the heater … read more
Steve
Steve
Chief Engineer
9 satisfied customers
I have a Jandy aqua link power control board and a aqua link
I have a Jandy aqua link power control board and a aqua link RS8 controller, spa side controller, and a iaqualink. At random times the spa heater comes and stays on along with the pool cleaner pump cy… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
Our Agualink RS4 has an issue I can't resolve. First we use
Our Agualink RS4 has an issue I can't resolve. First we use a variable speed pump and Aux 3 is used to engage the higher speed. When we have manually turned on Pump, Spa, Aux 3 and Spa Heater, when th… read more
Billy
Billy
Journeyman Service Technician
State Licensed Mechanical Contractor
9,330 satisfied customers
I have a Jandy Aqualink RS with a wireless controller. When
I have a Jandy Aqualink RS with a wireless controller. When in SPA mode the air temp and water temp shown on the remote control screen are correct. When in pool mode, the air temp is correct, but the … read more
poolofficial
poolofficial
Business Owner
51 satisfied customers
I have a Jandy 6613/14 Control box for my pool/spa. It was
I have a Jandy 6613/14 Control box for my pool/spa. It was working fine for 3 years, I purchased a wireless control panel so I can remotely turn on spa, heater, etc. That has been working for over a y… read more
Russell H.
Russell H.
Computer Technology Consultant
Vocational, Technical or Trade Scho
791 satisfied customers
I just installed the pentair Spa Command Spa side remote to
I just installed the pentair Spa Command Spa side remote to my new easy touch panel. It lights up and tell you what circuit is running. That is all. The display says "LOC", the buttons do not work, an… read more
archonis99
archonis99
15 satisfied customers
Hello, I have a Raypac 266A heater , and an Intermatic RC2163
Hello, I have a Raypac 266A heater , and an Intermatic RC2163 pool - spa control , the heater will run anytime the pool or spa temp is turned up. If the spa temp is turned up , it will heat the pool o… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I was out of town for three weeks. I had not used my remote
I was out of town for three weeks. I had not used my remote for several months. When I came home, I had a $535 propane bill. When I checked the remote, the heat was enabled for both the pool and spa. … read more
aquaman
aquaman
Bachelor\u0027s Degree
57 satisfied customers
We have a Jandy system installed about a year old. The main
We have a Jandy system installed about a year old. The main circuit board failed initially and was replaced by Jandy. Now the system time changes (3 times in 6 weeks) and this morning the spa was over… read more
aquaman
aquaman
Bachelor\u0027s Degree
57 satisfied customers
I have a jandy j 4000 aqualink older (20 yrs old?) system.
I have a jandy j 4000 aqualink older (20 yrs old?) system. the heater relay is not bringing the heater on. zodiak says i need a new board # XXXXX customer has a pool/spa and already has a spa side 4 b… read more
Poolservice123
Poolservice123
Owner
196 satisfied customers
I have a pentair model 100 pool heater that heats the spa up
I have a pentair model 100 pool heater that heats the spa up to luke warm despite the burner being on for another hour! Last week the burner stayed on morethan 5 hours when I turned it off;but now it … read more
PlatCEO
PlatCEO
CEO
Vocational, Technical or Trade Scho
53 satisfied customers
I have a PacFab MiniMax Pluss 400 pool heater. The heater
I have a PacFab MiniMax Pluss 400 pool heater. The heater turns on, ignites, and gets hot to the specified temp, then shuts off. The problem is that it never comes back on to re heat. I can wait until… read more
garrygoeson
garrygoeson
Owner/Operator
Associate Degree
234 satisfied customers
I have a Jandy pool / spa heater 3 years old Model # XXXXX When
I have a Jandy pool / spa heater 3 years old Model # XXXXX When I set the temperature control to its max it will only take the spa up to 90 degrees, then it shuts off. Do I need a new temperature cont… read more
PitschPlumbing
PitschPlumbing
master plumber
Master Plumber
185 satisfied customers
We have never used the heater on our in ground pool. The system
We have never used the heater on our in ground pool. The system is 3 years old. We opened our pool today and there is water coming from the bottom of the heater. We do not see an obvious place to cut … read more
PitschPlumbing
PitschPlumbing
master plumber
Master Plumber
185 satisfied customers
Im using a Jandy AquaLink RS (type RS-8) Combo), model 8156
I'm using a Jandy AquaLink RS (type RS-8) Combo), model 8156 (firmware K) for my in-ground pool and spa. Since late last summer, the spa would turn-on on a random basis. I noted that if the spa was us… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
I have a Rheem RMST2-53 pool/spa heater. It seems to be operating
I have a Rheem RMST2-53 pool/spa heater. It seems to be operating fine when I turn it on to heat the spa (i.e., fan running, lights on, water flowing). However, it is not pumping hot water out of the … read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
Hi...I just installed a Raypak pool heater...it was the newer
Hi...I just installed a Raypak pool heater...it was the newer version of the old model so installation was easy. The old heater had only 2 wires connected to the elctronic panel indicating a fireman's… read more
poolguy810
poolguy810
owner - pool and spa service company
2 years electro mechanical training
1,675 satisfied customers
My Pentair Easy Touch shows spa and pool temperatures of 212
My Pentair Easy Touch shows spa and pool temperatures of 212 and 255 degrees and then shows "Err". Consequently the spa and pool won't heat. What is the problem?… read more
Fix my Pool and Spa
Fix my Pool and Spa
Owner
Certified Service Technician
862 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x