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poolguy810, owner - pool and spa service company
Category: Pool and Spa
Satisfied Customers: 1675
Experience:  Servicing pools and all brands of spas for over 28 years.
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My handy pool heater is not turning on. It's showing failed

Customer Question

hey there My handy pool heater is not turning on. It's showing failed stat enabled, and failed fulelink
JA: Who manufactured the pool?
Customer: Premier Pool and Spa
JA: Do you plan on doing the work yourself?
Customer: I was hoping to see if there was an easy troubleshoot answer
JA: Anything else we should know to help you best?
Customer: The heater has worked amazingly in the past never have had a problem its only 3 years old
Submitted: 1 month ago.
Category: Pool and Spa
Expert:  Rick replied 1 month ago.

Welcome to Just Answer, my name is ***** ***** I will do my best to help you with your

issue. First I’ll need some more info so I have a more complete picture of your situation. What's the model number of your Jandy heater?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
Expert:  Rick replied 1 month ago.

The vent temp sensor needs to be replaced and the unit should be checked out by a pro since this type of failure is indicative of a combustion problem.