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David Bowden
David Bowden, General Contractor
Category: Pool and Spa
Satisfied Customers: 226
Experience:  Owner at Floridaco
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Just put a new heater in my 2006 hot springs vanguard,

Customer Question

Just put a new heater in my 2006 hot springs vanguard, heater breaker trips, even with heater wires disconnected it trips, this is an iq2020. Removed heater board and no burn marks, odd reading from larger board only 180v across red and black??
Submitted: 2 months ago.
Category: Pool and Spa
Expert:  David Bowden replied 2 months ago.

Hello… my name is ***** ***** I am very knowledgeable in this subject to help answer your question, would you like my expert advice today?

Customer: replied 2 months ago.
Sure would, already sent my $30
Customer: replied 2 months ago.
I need to pay another $24????
Expert:  David Bowden replied 2 months ago.

I​ don't think so...

Expert:  David Bowden replied 2 months ago.

please give me a few moments to type my response which will appear shortly.

Expert:  David Bowden replied 2 months ago.

Please note that you have asked a specific question that I may or may not be able to help you answer or resolve this problem, however I will continue to try to the best of my ability.

Expert:  David Bowden replied 2 months ago.

you should have 220v coming out of the control box to power your heating element

Expert:  David Bowden replied 2 months ago.

with only 180v however, I suspect there is internal damage in the control box

Expert:  David Bowden replied 2 months ago.

when the old element failed it is possible and probable it sent the electricity backwards and may has caused other damage

Expert:  David Bowden replied 2 months ago.

hot springs has a cautionary section directly related to the heater and any additional electrical not by design will cause irreversible damage

Customer: replied 2 months ago.
I pulled both boards and dont see damage
Customer: replied 2 months ago.
The old heater was not bad, just old
Expert:  David Bowden replied 2 months ago.

As a qualified expert, I am only able to offer you some basic and specific advice via this email/text, which may or may not have been sufficient enough to answer your question right now to your satisfaction.

Something is causing you to only get 180v and not 220v, as well as making the breakers trip. They are tripping due to something causing a direct short.

It may become necessary for you to contact a qualified local service provider, who has the proper testing equipment and can perform much more detailed onsite troubleshooting, after which they can discuss the best cost worthy solutions with you.

Expert:  David Bowden replied 2 months ago.

w​ith the element disconnected you are still receiving a direct short from somewhere

Customer: replied 2 months ago.
LED d17 is lit red?
Expert:  David Bowden replied 2 months ago.

U​nfortunately, I am unable to help much more over the internet. If you can't locate anything obvious, you may need to contact a qualified local service provided to better troubleshoot and determine the cause.

Expert:  David Bowden replied 2 months ago.

once you can solve the short causing the breakers to trip, you should have 220v going into and out of the control box. If a different voltage, then there is still a problem and the heater won't work properly.

Expert:  David Bowden replied 2 months ago.

Thank you for allowing me to help answer and possibly resolve your question today, however before you log off I ask that you please take a few seconds and consider selecting the 5-STAR rating located on the rating box which will complete and close out your question.

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Expert:  David Bowden replied 2 months ago.

S​orry I can't be of more help to you, I think your best option is contacting a qualified company to further troubleshoot the problem.

Expert:  David Bowden replied 2 months ago.

I hope you found this advice helpful. Should you have additional questions, just let me know.

Thanks again and good luck,

Dave

Expert:  David Bowden replied 2 months ago.

Service Notice: All Hot Spring spa models are equipped with a power indicator which, in addition to showing the spa has power to it, has a diagnostic function as well. It will begin blinking if the heater high-limit thermostat has tripped. If the power indicator light is blinking, follow the instructions in the Troubleshooting section to identify and correct the cause. The power indicator will stop blinking once the problem has been corrected.

Expert:  David Bowden replied 2 months ago.

I​f you can locate the high-limit thermostat, it may have a reset feature and that may give you your 220v and correct the breakers tripping.