Pool and Spa
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Well the spa is 11 years old and the warranty period of most spas is 5 years so their position will be that of no warranty. Sorry for that but I know how these companies work. Watkins is the parent company of several manufacturers, they handle, Hot Springs, tiger River, caldera spas to reach out to the manufacturer you need to know the exact name of your spa. Along with that you need to get your serial # from underneath the skirting by the pumps etc, then call them and ask. I would get wood from Home Depot or Lowes and rebuild the structure yourself then get Trex type deck material and make new side panels.